We took this incredibly seriously and I have been personally communicating with the CEO of ortofon regarding this and would expect an answer by the end of play today. The cartridge was collected by us and DHL'd straight to Ortofon.

For what it's worth, the failure rate with ortofon is less that 1/1000 as thier QC really is way above the norm. That's why we took this one so seriously.

Let's face it, we all make mistakes and there isn't a manufacturer that never has a QC issue, despite what other posters think but it's how you resolve the mistake that matters, and I sincerely hope that the OP leaves this one smiling.

Assuring you ALL of our best attention at all times.

Laurence Armstrong
Managing Director
Henley Designs