The seller can offer extra days above and beyond the 7 day cooling off period and these don't have to be as generous as those layed down in the distance selling regs but they do have to state what the returns policy is in writing. From what I understand the 7 day rule will always supercede the sellers own policy. As for the bit about it being used, I doubt they could prove this if you packed it up exactly as you received it and returned it within 7 days of receipt.
So in the end it seems that you have more rights by buying online than you do by buying in store. The only downside is that you'd have to pay for the return postage. Unless you can return it to your local store.

Originally Posted by
Gazjam
Thanks for that Dave, very interesting..
Theres a Maplin 10 mins away from me, but I think I'll order through their website
(From the Maplin Website..)
Unwanted Goods under Distance Selling Regulations:
"The Distance Selling Regulations give customers the right to change their mind and to cancel an order within seven working days. Reasonable care should be taken whilst the goods remain in your possession and goods must be adequately packaged when being returned back to Maplin. Customers whose transactions are covered by the Distance Selling Regulations, the seven day cooling off period is inclusive within our 28 day returns policy."
Their own "28 day return policy" dictates that once an item is "used" (i.e. plugged in or even the box opened) it cant be returned unless faulty.
The wording above is a bit ambigious have to say..."the seven day cooling off period is inclusive within our 28 day returns policy"..which I TAKE to mean that 28 days included the 7 day cooling off period, meaning an extra 21 days over and above it.
Sounds like someone clever has worded it to make it look as though their returns policy supercedes the Distance Selling regs?
You see any probs with this?
Ta.
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