Evening all,

Yesterday, I had a few hours free, so I thought I'd pop in to Cloney, have a listen to some of the speakers on my shortlist (Spendor, ProAc, maybe Wharfedale), and generally get a feel for what's out there.

I was really looking forward to it. A proper hi-fi shop. A chance to talk to someone who knows their stuff.

It didn't go well.

I hadn't phoned ahead, just took the opportunity whilst I was in town

When I walked in, it didn't look too busy, there was an older gentleman behind the counter – I assume a senior salesman or possibly the owner. I said hello, explained I was putting together a new system with a budget of around £3-4k, and asked if I could listen to a few speakers.

His demeanour changed almost immediately. He didn't say it outright, but his tone shifted to something colder. He asked a couple of perfunctory questions, then said something like, "Well, we're quite busy today. Let me get someone to help you."

That someone turned out to be a younger lad – Saturday boy energy, polite enough but clearly not experienced. He didn't seem to know the products well. When I asked about the difference between the Spendor A1 and A2 – whether the floorstander would be too much for my 5x4m room – he gave me a vague, mumbled answer that didn't address the question. When I asked about amplification matching (I'd read Spendors can be a little fussy), he just said "they work with most amps."

I tried to steer the conversation – told him about my room, my taste (warm, engaging, not fatiguing), my interest in second-hand options. He nodded along but didn't really engage. No follow-up questions. No suggestions. No "let me set up a demo for you."

After about ten minutes of me pulling teeth, I thanked him and left. Didn't get to hear a single speaker.

Now, I understand that hi-fi shops are businesses. I understand that margins are tight and that a £3-4k sale isn't going to make anyone's year. But I wasn't asking for a private audition with the owner – just basic courtesy and a bit of product knowledge.

What really stings is that I was prepared to spend money. Not Linn/Naim money, but real money. And I walked away feeling like I wasn't worth their time.

So, am I being too sensitive? Should I just accept that some shops prioritise high rollers and buy online instead?

I don't want to name and shame unfairly. I'm genuinely asking whether I should give them another chance or take my business elsewhere.

Thanks for listening.

Alistair