I have spent a few days reading all of Ollie's posts in the trade section and had an incognito roam around audio addicts too.

I sent him a message last night and asked about the longevity of the product, after-sales support and ongoing component availability.

Knowing that small manufacturers rarely keep stock of spare parts, this was of grave concern to me.

He responded within minutes, which is a good sign. I left the DM exchange feeling quite confident of there being support, should I need it. Has anyone ever had to send anything bought from Bigbottle back for repair? What was the outcome?

I read a post from Reffc (The Tannoy guy @RFC I think) that he sent his there after his DIY attempt was problematic and when it came back it was better than ever.

But he is a dealer and I am always cautious about their public experiences.

Any feedback of the actual experience of dealing with Bigbottle Audio would be a great help. The Sound Quality can really only be determined by the listener's ear, so whilst it's good to hear the positive reaction to the unit, I am now more interested in the customer experience.