Quote Originally Posted by aniki View Post
I've had one dealing with DC.
I wrote to him asking for some detailed information on his bearing and whether he thought it would address a certain issue I was having with what was a fairly standard deck at the time.
His reply, consisting of a few words was pretty much "If it was me I would put on an SME309". Say what now?!?!
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I have a 309 (amongst others). Sure it's a great arm; bettered IMO by the arm I choose to use in my sig but the point is what the hell?
How on earth did that response relate?
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I can only assume DC makes a large profit margin on the 309 and is somewhat doubtful of the eficacy of his own bearing... Maybe!
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Truth is I don't really know. What I do know is that those who are able to respond with a friendly and professional attitude will get my business first, regardless of cost!
Yet more evidence of the 'SME obsession', prevalent at Sound Hi-Fi, and perhaps profit margins dictating recommendations given?

Quote Originally Posted by aniki View Post
What I do know is that those who are able to respond with a friendly and professional attitude will get my business first, regardless of cost!
Nail > head. If you can't respond in a friendly and respectful way at all times, to the polite enquires of potential customers, then you don't deserve to be in business. End of.

Marco.