How do they do that? by adding extra components or better components? by redesigning the product for you?
Oi, SM, you know perfectly well what Steve meant so stop being facetious

I agree with him - a good dealer is worth his weight in gold, for a variety of reasons, although I tend not to use them so much these days.

Tony from Coherent is certainly one of the good guys, and Larry, et al, from The AudioWorks - rarely does anyone 'go the extra mile' for customers more than they do. In my experience, the guys there have a dedication to the cause that's second to none.

There are other good dealers, too. Perhaps someone should start a thread on 'Vote for your favourite UK hi-fi dealer'? - Or somesuch. I'm sure it would be very popular!

Marco.