Quote Originally Posted by Marco View Post
The thing is, when dealing with small, specialist companies, you have to make allowances for the fact that they don't have the same infrastructure in place, compared with bigger organisations, to guarantee similar levels of efficiency. Therefore you must allow more time for work to be carried out than normal, and sometimes there will be delays. However, nine times out of ten, there's nothing 'dodgy' going on!

Small companies like Vantage Audio will generally be working flat out most of the time to earn a decent living, and so will often take on more work than they can realistically handle, which can lead to the delays some have experienced. If quoted, say, three weeks for completion of any work, then add another couple of weeks on top, and that'll usually be about right...

But that's the price you pay for access to such expertise, so the best thing to do is be patient, sit tight, and you'll reap the rewards when your gear comes back sounding better than ever!!

Marco.
Indeed. I had to send my VRDS 10 away for repair and trying to find someone who could asctually do the repair was an effort in itself. The person I sent it to "probably" could have provided better communication to me. However, he has done the (almost) impossible and for that reason alone, I have to give them credit.

I will make a separate thread when it returns. But I wanted to echo Marcos comment that sometimes these specialists have certain idiosyncrasies and these must be taken into account.