Dodgy SPU quality and a tale of woe with an Ortofon RS-212D...

Quote:

---

Originally Posted by henley

We took this incredibly seriously and I have been personally communicating with the CEO of ortofon regarding this and would expect an answer by the end of play today. The cartridge was collected by us and DHL'd straight to Ortofon.

For what it's worth, the failure rate with ortofon is less that 1/1000 as thier QC really is way above the norm. That's why we took this one so seriously.

Let's face it, we all make mistakes and there isn't a manufacturer that never has a QC issue, despite what other posters think ;) but it's how you resolve the mistake that matters, and I sincerely hope that the OP leaves this one smiling.

Assuring you ALL of our best attention at all times.

Laurence Armstrong
Managing Director
Henley Designs

---

Quote:

---

Originally Posted by Marco

Brilliant stuff, Lawrence... Nice to see you here, and much appreciated! :clap:

Marco.

---

Blimey, where's that rule book gone? You know - the "you must introduce yourself in the welcome section" or doesn't that apply to mates?

No offence - just an oddity.

Anyhow, I'll get my coat ;)

Quote:

---

Originally Posted by Ant

Anyhow, I'll get my coat ;)

---

You can borrow mine if you can't find yours :eyebrows:

Attachment 5675

I do tend to agree though...

Oh do you now?

Lol, well, Lawrence is not my mate... I suspect that he joined simply to help resolve my problem, although he is welcome here anytime :)

Anyway, have you dafties not got something more positive to say, such as congratulating me that my arm and cartridge woes are over, rather than being pedantic about freakin' welcome threads? ;)

Marco.

Hi Marco,

Congratulations that your arm and cartridge woes are over, however, it's not pedantic - it's the rules ;)

Joking aside - glad you got it sorted :)



Ant

Churz, dude - it's been a nightmare doing without the new toys I should've had to play with a bloody week ago! :cool:

Marco.

:lolsign: Sorry Marco, as I'm sure you are aware I was only agreeing with Anthony RE the introduction thing ;)

Yes of course I'm happy you have things moving in the right direction chap! It's not like I have ignored this thread, I have read virually every post, but I didn't think I had anything really positive to contribute.

Even my sympathies would have probably seemed a little meaningless as you certainly look like you have it a plenty, yes, & from me to :eyebrows:

Hope it all comes together soon chap, xmas is just round the corner & it'd be no doubt superb to have everything 100% aligned for the holiday period, when you can then relax & thoroughly enjoy it :)

Quote:

---

Originally Posted by Reid Malenfant

Hope it all comes together soon chap, xmas is just round the corner & it'd be no doubt superb to have everything 100% aligned for the holiday period, when you can then relax & thoroughly enjoy it :)

---

Nail > head, daddy-o!! :rave: :gig:

Marco.

Guys,

Just a small update... I've been told by Henley that the new arm, cartridge and headshell leads have been sent by courier to me today and will be with me tomorrow :yay: :yay:

Full report tomorrow, when they arrive!

Marco.

nice one marco,all's well that ends well.

Sounds like it was a well delt with,by all concerned.

That's great service, Marco. I'll bet you're relieved!