spendorman
09-07-2016, 17:31
I this house for historic reasons, are two, one medium size and one small one. Both Hotpoint that I bought staff Sales about 1986 as I was working GEC Marconi, and GEC owned Hotpoint.
About 10 days ago, the bigger one failed completely. I thought that I would make do with the small one for a bit. Sod's Law, two days ago the small one is failing, cant keep the temp down even with the thermostat on max cooling.
Time to order anew one. Decided to buy on-line a fairly budget one from Co-Op. It's a Candy CSD1365WE. It was just under £200 including free delivery, and collection / disposal of the old unit.
It was delivered today, inside the 1 hour time slot allocated. I was kept informed by email and text. The two delivery guys were excellent, very polite, helpful and very careful. I was worried as to damage to floors, doors etc. due to carelessness, but none here.
The cardboard packing was undamaged, but there was a small dent on the door edge. The delivery guys said no problem, I could have another one on Monday, or I could accept this one with the dent and have a discount of about £25.
This sounded reasonable, as when in position, the dent is not at all obvious. One of the delivery guys phoned head office and I was asked to speak to someone there, he said I could have £35 discount. I said, make it £40 and that will be OK. No hesitation £40 was agreed.
Unit is cooling down now, I am very pleased with the efficiency of Co-Op, and the deal I got.
They treated me as a customer, not a nuisance.
Think that I will email head office and mention how good their delivery guys were.
About 10 days ago, the bigger one failed completely. I thought that I would make do with the small one for a bit. Sod's Law, two days ago the small one is failing, cant keep the temp down even with the thermostat on max cooling.
Time to order anew one. Decided to buy on-line a fairly budget one from Co-Op. It's a Candy CSD1365WE. It was just under £200 including free delivery, and collection / disposal of the old unit.
It was delivered today, inside the 1 hour time slot allocated. I was kept informed by email and text. The two delivery guys were excellent, very polite, helpful and very careful. I was worried as to damage to floors, doors etc. due to carelessness, but none here.
The cardboard packing was undamaged, but there was a small dent on the door edge. The delivery guys said no problem, I could have another one on Monday, or I could accept this one with the dent and have a discount of about £25.
This sounded reasonable, as when in position, the dent is not at all obvious. One of the delivery guys phoned head office and I was asked to speak to someone there, he said I could have £35 discount. I said, make it £40 and that will be OK. No hesitation £40 was agreed.
Unit is cooling down now, I am very pleased with the efficiency of Co-Op, and the deal I got.
They treated me as a customer, not a nuisance.
Think that I will email head office and mention how good their delivery guys were.