Originally Posted by
Cycleallday
Thank you for agreeing the Kalli does not meet the published Pi standards for interface boards.
I note you avoid the comment on operating system and hardware interface importance.
About technical support - yes I consider it to be unreasonable that you cannot answer a technical question about a product you sell.
In this instance you selected a specific DAC from TI which allowed you to reconfigure the filters (rather than the preset version) and so you have the technical ability to set them yourselves.
Now why can you not help a customer to also reset them especially when one of your sales points was this ability.
Would you buy a car from a garage who sent you back to the engine manufacturer when you asked how to change the oil?
On the point of support I only see you as being the person who can communicate well on this and other forums.
However, looking back at your posts to members who have asked simple technical questions, and which you have then referred to your technical engineers, I see very few if any meaningful response being returned (refer to a range of posts in this thread from 153 to 167 as examples).
Finally, I started posting in this thread as being an enthusiastic user who answered questions or supported posts. From this recent debate with yourself (Andre) and the resulting replies which I then needed to support, I am probably now seen as an Allo beater which I am not.
My only issue with Allo is meaningfull post sales support. Your own website gives evidence to others on whether this can be viewed as good or bad - as can the responses from yourself in this thread for help, support.
I will make no further posts in this thread or any other in relation to Allo products
Mel
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