Quote Originally Posted by Rick E View Post
Whilst I agree that margins could be an issue here, I disagree that it has any bearing on what the customer should expect. If Mr Wood felt he was not getting enough from the transaction, he should have asked for more from the outset. Then he could have covered his back for the 'hand holding' process.
Even if he carries out builds at a loss, that doesn't make it the paying customers problem, and Geoff shouldn't be out of pocket.
Agreed. It is not like it is the first valve amp he has ever built and sold so you have to figure he knows exactly what it will cost in parts and how long it will take.

This is a shot in the dark but is it possible he got Geoff mixed up with another customer. Some one man band businesses are pretty badly organised and some are total chaos (I know, I have dealt with plenty via my work) so potentially the whole thing is a misunderstanding and someone who was expecting a no returns second-hand amp actually has Geoff's brand new remote control effort?