John Wood Audio, a tale of woe

[Eagle owl]

i have copies of the courts decision in my favour and the original email I sent to Wood requesting him to build me an amplifier. I have sent a private message to Marco stating this and when he replies I will send him the copies via email.
Wood is a despicable human being.

[anthonyTD]

Hi Geoff,
If that is indeed the case, and you can' as you say prove it, then you have my full sympathy, i just cant get my head around why someone who by testimonials of some folk here would risk ruining his reputation for the sake of £1,400, why the heck he didnt just fix it if you were happy to keep it is beyond me.

i have copies of the courts decision in my favour and the original email I sent to Wood requesting him to build me an amplifier. I have sent a private message to Marco stating this and when he replies I will send him the copies via email.
Wood is a despicable human being.

[walpurgis]

i have copies of the courts decision in my favour and the original email I sent to Wood requesting him to build me an amplifier. I have sent a private message to Marco stating this and when he replies I will send him the copies via email.
Wood is a despicable human being.

I know you may feel strongly. But please avoid personal comments.

[walpurgis]

We seem to be some way from the end of this. We are not holding a trial, but rather trying to gather facts and I reckon impartiality is essential regardless.

[Macca]

Quote Originally Posted by J Wood

This Man Brought A second-hand unit from me and when I offered him a refund if he returned it he refused to return it to me but still wanted his money back and so I told him there will be no refund .The story that he as put up on your site is all Bull Sh** He is trying to pull a fast one on me and it will never work like they say you always get one just type my name on Google and have a look.
J.wood

So what is the issue here? Send back the faulty amp, get a refund. The offer is here in writing.

[Eagle owl]

I know you may feel strongly. But please avoid personal comments.

Please accept my apologies Geoff. This whole business has caused me a mountain of stress and is still doing so. If I had £10.00 for every hour I've lain awake at night churning this over and over in my mind I'd be a very wealthy man by now.

[Thetiminator]

Quote Originally Posted by J Wood

This Man Brought A second-hand unit from me and when I offered him a refund if he returned it he refused to return it to me but still wanted his money back and so I told him there will be no refund .The story that he as put up on your site is all Bull Sh** He is trying to pull a fast one on me and it will never work like they say you always get one just type my name on Google and have a look.
J.wood

So what is the issue here? Send back the faulty amp, get a refund. The offer is here in writing.

Yes that is what he has said today, but apparently not at the time or through all the court/legal action.....

[hifinutt]

yes its a sad situation been through it with a high end hi fi dealer in the past and wonderfully resolved through the intercessions of a hi fi forum . its good to discuss these matters if one can do it without rancour

[istari_knight]

Wouldnt like to comment either way but I wish you the best of luck in getting the matter resolved.

[Eagle owl]

I've sent Marco the relevant copies of documents together with the full tale of woe which he suggests I post now. I posted a shortened version previously because of the length and I didn't want you guys to be bored.

John Wood Audio, a tale of woe, the full details.


I contacted Mr Wood on November 26th 2012 and he said he'd build me an amplifier for £1300.00 inclusive of delivery to my home and I'd receive it in one
month, I paid a £500.00 deposit to him by bank transfer. I made allowances for Christmas but by January 13th 2013 I hadn't heard from him so I contacted
him by email and he replied " It will not be long now, just winding the transformers now, then the build”.

Another sixteen days passed and I hadn't heard from him so I contacted a member of a HiFi forum who'd bought an amplifier from him to find out more
about him because I was worried about the money I'd paid as a deposit by now. The other member said "Yes I have met John and I would say your money is
safe as houses. I know at the moment he is snowed under with work, if you saw his facilities its a wonder anything progresses but his word is good and the
wait is worth it.

He is a perfectionist and parts have to meet his standards so sometimes there are delays. But your money is safe and sound." On the 27th
January Mr Wood contacted me by telephone and said the reason for the delay was that he'd been taken ill and had spent time in hospital but now he was
home and the amplifier would be ready in a couple of weeks. He telephoned me again on Wednesday 13th February 2013 stating the amplifier was ready
for shipping/delivery but because of the snow where he lives he didn't want to arrange for a courier to pick it up in case it was left at the depot over the
coming weekend. I told him not to worry but to send it when the snow had cleared, at this stage, like a fool I arranged for the balance of £800.00 to be paid
into his account.

On Monday 18th February I telephoned him to see when the amplifier would be delivered and at this point he stated he didn't want to send the
amplifier to me because he was concerned it may become damaged in transit. He told me people who bought amplifiers from him always came to him and
collected them, he wanted me to drive up to Nottingham and collect it. I told him I didn't want to come to Nottingham and that when I'd requested him to build
me an amplifier it was inclusive of delivery and he'd accepted my order on that understanding.

He said he wouldn't accept it if it was returned to him by me damaged. He was angling for more money from me to cover insured delivery but I told him I
wasn't prepared to pay more and if he didn't supply the amplifier I would like him to refund the money I'd paid. At this point he said he would contact various
couriers for prices and give me a ring later in the day but he didn't. I telephoned Mr Wood again on Tuesday 19th February at about 9 am but was told
he wasn't there. He had my telephone number but I gave it to the person who answered the phone who told me he'd be back in the next three quarters of an
hour and would ring me back but this didn't happen. I made several more phone calls but the line was permanently engaged.

The amplifier eventually arrived at about 2pm on Friday afternoon, 22nd February, It should have been supplied with a remote control, an electrical mains
lead/cable, instructions on how to use it and a receipt but these items were not in the box. I telephoned Mr Wood and told him and he said he'd sent those in
a separate package attached to the box containing the amplifier which was strange as there appeared to be room for them in the box the amplifier was in,
also, the delivery label on the box stated 'Item 1 of 1'which indicated to me there was no package. However, the amplifier was faulty in that it gave off a
humming/buzzing sound which was not loud but could be heard during quiet passages of music or when listening at low volume. I contacted Mr Wood and
told him and he confirmed it should be silent.

As the amplifier was faulty I asked him to arrange for a courier to collect it and return it to him at his expense but he refused. At this time I asked him for a
refund, again he refused but said if I return it at my expense and he'd had a look at it he would consider a refund. When I first contacted Mr Wood and
placed my order, at no time did he state that he normally required his customers to call at his premises to collect their amplifiers when ready, I only found
this out a later date. If he'd told me this when I first contacted him on November 26th 2012 I wouldn't have placed an order for the amplifier.