Quite a few of the smaller websites are manned by people with day jobs who cannot answer their e-mails or phone calls whilst at work, I have found plenty of times when another small dealer asks me for something they never answer back until after 6pm!

I work from home so answer the phone straight away and e-mails within the hour! Of course gmail sometimes let's me down and e-bays spam filters are terrible at blocking messages to my customers!

I answer 24/7 as well for USA customers who e-mail in the middle of the night!