Current Lash Up:
TEAC VRDS 701T > Sony TAE1000ESD > Krell KSA50S > JM Labs Focal Electra 926.
Location: Argyll
Posts: 49
I'm Neil.
Though this thread is headed up buyer seller protection, that's not really the issue. Protection is generally understood to be about protecting the buyer from a seller who fails to perform his side of the contract. Here, the seller supplied the goods, and they worked.
What the OP is asking for is breakdown cover under a warranty. Buying from a shop, even secondhand, and that's a reasonable request. But in a private sale of used goods? Not unless the seller explicitly assumes responsibility. And that would perhaps be unwise given that the seller has no control or visibility of the way in which the buyer handles the goods.
Having said that, the seller's reported behaviour seems grudging and unhelpful - something one wouldn't wish to see in an online 'community'.
Exactly. Under the Act, a private seller is only obliged to provide goods “as described”.
So as long as the description has not been misleading, you do not have the right to ask for your money back if you are unhappy with what you have bought or if there is a problem with the item.
Having bought and sold a lot of gear online over the years I've had mostly good experiences and usually if something goes wrong the seller will try their best to help, which is what I try t do when selling. Things only tend to breakdown with when the buyer or seller's attitude is hostile.
However these are difficult days and who knows what other stress the buyer or seller may be under.
Audiophile Tosher
I regard Hi-Fi purchases from private sellers the same way as I would with buying used cars.
It is impossible for anything digital to sound analogue, because it isn't analogue!
Location: Glasgow, UK
Posts: 2,077
I'm Tony.
Very much doubt it, with a car purchase you can RPI the car for buttons which will tell you if it's been an insurance write off or has certain insurance conditions attached to it and you can also check the MOT online along with reported milage and if it's being sold on Autotrader the advert will tell you most of this information especially the insurance status of the car.
There is absolutely no comparison with buying hifi gear unless of course you are not really that bothered about the car or the hifi gear being dodgy in which case fair enough.
I suspect that the seller didn't want to refund the entire purchase of the TT and the PSU, presumably that's what the buyer wanted, a full refund, and who can blame him?
Location: Glasgow, UK
Posts: 2,077
I'm Tony.
The point I'm making here is that if the seller needed the funds from the sale for 'whatever' reason ie rent or mortgage payments, debt essentially, then the motivation to get rid of something quickly and faulty is clearly fraud and stealing.
The police won't be interested clearly so the purchaser would have to go legal ie take the seller to court for a refund of the full amount which is a very simple process in England.
Location: Glasgow, UK
Posts: 2,077
I'm Tony.
BTW, I just did a forum search for a Rega Planar 6 and came across an advert for one for sale recently for £700 that seller sells an awful lot of gear on here and on PFM...
Hopefully Rega will come back to you with a solution that works for you. Alternatively perhaps the dealer who sold the kit (including the Neo) may wish to help with the assistance of the original AoS member. Or perhaps try contacting the dealer direct? Sadly however many dealers only offer 3 months warranty on ex-dem items. Maybe the dealer in question here
offers more?
Seems such a shame that you are not able to use the TT system costing nearly £700 due to an item (part of the system) that only costs about £240 to replace new.
Current: [P20] Roon/Tidal > Custom PC> Chevron Paradox NDF16 > Phast Pre > Neuro. 686 > Tannoy Berkley (RFC tweaks)
Except it didn't go faulty until ten days after the sale. There is absolutely no legal recourse unless it can be proven that there was a (presumably very intermittent) fault and that the seller knew about it when he put the deck up for sale. There is zero chance of proving that.
A private sale is not covered by the same laws as a commercial sale. If it were a commercial sale then it would be covered by the Consumer Rights Act 2015 and it would be up to the seller to prove it wasn't faulty when he sold it.
Current Lash Up:
TEAC VRDS 701T > Sony TAE1000ESD > Krell KSA50S > JM Labs Focal Electra 926.
Location: hailsham uk
Posts: 16
I'm bruce.
Nightmare - well it looks like that now private sellers may have to state whether they are providing some sort of guarantee despite not being a shop . In 30 yrs of occasional buying/selling hifi it only happened once that an item (preamp) stopped working and the buyer came to me inferring this was 'my fault' in some way . I put down a boundary that this was used, He had checked it over/ had it demmed , I was not a shop and I did not hear from Him again.