I agree it is a shame. However, the impact here is two fold. Substituting parts for inferior ones in the name of profiteering and Penny pinching is common place, especially after takeovers. I'm not justifying or excusing that it's just not unusual.

Where they could have redeemed themselves (or at least shown some pride/professionalism) is within their customer service department. Regardless of takeover most of the management personnel remain. From what I have experienced they didn't put up much of a fight to guard the reputation of a once well respected company. They have survived only because the many people with Quad products rely on regular maintenance of their kit and are loyal to their detriment.

I met a guy in there who said he'd been back 3 times in a month as his speakers still weren't right after waiting 6 months and shelling out 2k overall.

They seem well beyond salvaging and don't even exhibit the behaviour which would warrant it, or encourage anyone to do so.

This being the case I'd much rather see my hard earned going to a more deserving party anyway.