Quote Originally Posted by Light Dependant Resistor View Post
Hi Chris
You are despite the hiccups, in good hands with Rob Flain being involved. He has been with Quad as long as I can remember, and knows
every product backwards. I am sure they will have your difficulty sorted. Robs advice is worth bottling to put it mildly, so listen to what they are saying.
Thanks Chris.

That's reassuring. But the insinuation I have been at fault a) for the issue with the speakers and b) for the damage to the grill in transit, was not welcome or indeed correct.

Like I say the issue I have forked out an additional £200 for, should have been picked up during the first service and my equipment is driving other Quads without issue.

I respect experience as I have my own within the servicing industry. But this many times for an identical issue would not be considered an acceptable level of service.

My experience with Quad is what it is, I hope Rob will sort it but so far they have come up well short each time.

To further empathise if Rob is indeed an ex-engineer/technician (as I am) then I can confirm dealing with customers is a pain in the a*@$.

Thanks for the reply.