Quote Originally Posted by Opti-cal View Post
Trying to Grant!

Keeping cool . . . always good advice.

I work in the service industry myself and appreciate that sometimes these nightmare jobs (and customers) do pop up. I know its probably just a combination of me being unlucky and perhaps catching Quad at a particularly busy time. I know they certainly wouldn't be doing it on purpose but it is extremely frustrating. I think it was the one word reply of "no" without any update or explanation that sparked me to write the original post.
yup, it was poor form on his behalf. Most managers of service depts are, alas, not pr men but engineers, and they are usually not good at pr.