Feedback section for buyers and sellers

[WESTLOWER]

Sorry Tried to keep it to pm...
Basically I sold Stuart Ducatiist the cart for £80 inc postage (price is irrelevant really) ....it was in May 2018...6 (six) months ago
He contacted me saying it was great etc. Thanks!

6 Months later I get a pm saying he didn’t like the sound towards the end of the lps so he sent it to ESCO for a report. The report said it needs a retip (you can actually buy off the shelf plug tips for these)
He said I was wrong to describe it as playing great and plenty of life in it. Which it was and which I believed it to have left on it. It looked fine and played great on my 2 TTS!

Anyway...I offered a full refund inc postage
He said my offer was irrelevant!!
And he was committed to a retip. I said fair enough the offer stands in good grace and I apologise if you didn’t get what I described. He said he will leave poor feedback.

I said that was unnecessary and would even send him the cost of a replacement plug in stylus or a Full refund. He said he felt so bad he was to post negative stuff. He said this cartridge that he had played for 15 hours (how long does one take to find out a stylus is misracking?!?) has put his valuable record collection at risk of damage.
I said ok offer stands at full refund onc postage or keep the cartridge and I’ll pay for a new plug in tip. He said he was so upset he would take to bad mouthing me on the feedback page.
I have been nothing but apologetic, sympathetic and offered to rectify the situation. Have sold plenty of kit on this platform and done so as honestly as possible.
Anyway I’ll leave it there.