Dodgy SPU quality and a tale of woe with an Ortofon RS-212D...

[John]

Man thats frustrating
Anyway glad Dave could help

[Marco]

Yes indeed, as far as tomorrow's bake-off is concerned

Thanks guys, I'm sure that the situation will be resolved to my satisfaction. You'll certainly be reading all about it here... If Ortofon and/or Henley look after me properly and apologise, they'll get the recognition that they deserve.

Marco.

[JazzBones]

Yes indeed, as far as tomorrow's bake-off is concerned

Thanks guys, I'm sure that the situation will be resolved to my satisfaction. You'll certainly be reading all about it here! If Ortofon and/or Henley look after me properly and apologise, they'll get the recognition that they deserve.

Marco.

Marco, we feel for you mate. I think its not Ortofon or SPU but someone within that org not doing he/she is paid to do properly, either that or PP quality control. I've always maintained that it takes years to build up trust and a good reputation but minutes to eff up that reputation and sow doubt and uncertainty in the potential customers' mind?

Spent the arvo milling down the embosed lettering on my 1210 in readiness to fit MN's bearing base plate. I requested it to be taken into account but the plate just snags the right corner of the embosement.... its silly little things like this that cause customers problems but luckily I have the tools and the know how to do the job.....I'm bloody fussy and when it comes to TTs or anything else nothing but perfect will do

Ron

[MartinT]

Spent the arvo milling down the embosed lettering on my 1210 in readiness to fit MN's bearing base plate. I requested it to be taken into account but the plate just snags the right corner of the embosement.... its silly little things like this that cause customers problems but luckily I have the tools and the know how to do the job.....I'm bloody fussy and when it comes to TTs or anything else nothing but perfect will do

Been there, done that Ron. That little bit of raised lettering took me ages to file down because of its awkward positioning.

Good luck with the base plate!

[Marco]

Hi Ron,

Marco, we feel for you mate. I think its not Ortofon or SPU but someone within that org not doing he/she is paid to do properly, either that or PP quality control. I've always maintained that it takes years to build up trust and a good reputation but minutes to eff up that reputation and sow doubt and uncertainty in the potential customers' mind?

I completely agree, and through running my own business know from personal experience, from companies I've dealt with, just how much what you describe is true.

Spent the arvo milling down the embosed lettering on my 1210 in readiness to fit MN's bearing base plate. I requested it to be taken into account but the plate just snags the right corner of the embosement.... its silly little things like this that cause customers problems but luckily I have the tools and the know how to do the job.....I'm bloody fussy and when it comes to TTs or anything else nothing but perfect will do

As Martin says, good luck with that one. You're going to have a big grin on your face when you hear the combination of that and your new MN platter!

Marco.

[Marco]

Oh and a word of warning to anyone using a tonearm with a detachable headshell, RS-212D or otherwise (the ones I've seen like that are all the same)....

DO NOT TOUCH THE LITTLE GRUB SCREW, JUST BEHIND THE DETACHABLE HEADSHELL FIXING, UNDER ANY CIRCUMSTANCES. It NOT an azimuth adjuster !!!!!

Hopefully then the sorry situation I've experienced won't happen to you!

Marco.

[selfaddict]

Hi Marco and sorry to hear your misfortune. Fingers crossed this all ends you having a big smile on your face .

I have to say that you are not the only one having had problems with SPU's. I bought some time ago a second hand Mono SPU. It was in mint condition and I am 100% certain that the previous owner hadn't mishandled it. When I got the cart I noticed immediately that the fixing between the cartridge wooden 'headshell' and the metal body was loose. I exhanded e-mails with the seller and we agreed that I will contact Ortofon regarding this. After a while I got a reply from Ortofon and I was told that the fixing between the wood headshellexchanged exchanged and metalbody must have become loose and this is not that uncommon. I was told to put small amounth of glue onto the joint . Well I was not prepared to do this, I bought the SPU it being in mint condition and fully working so I contacted the seller. We agreed that I will return the cart to the seller and I will get full refund.

[JazzBones]

Been there, done that Ron. That little bit of raised lettering took me ages to file down because of its awkward positioning.

Good luck with the base plate!

Martin, I well remember the prob you had thats why I ordered a base plate with a routed indentation to avoid this problem but mine still came with a indentation to accommodate the embossed/raised lettering but it still fowled the top of the lettering. I used a small metal grinder and then finished off with wet and dry emery paper... got a nice finished flat surface in the end. I have also drilled into the flange of the bearing itself to accommodate three upward screws thus coupling the bearing to the bearing base plate as per MN's instructions, he reckons I'm the first to do this, but thats another story for another post later

Ron

Marco, would it not be feasible to make a claim for all expenses experienced and compensation for breach of contract inasmuch as you bought in good faith and a supposed product expectation and that said product has failed its purpose, in other words NOT FIT FOR PURPOSE!??? I'm no lawyer but it does look as if you have a valid case

[Marco]

Hi Ron,

You're probably right, mate, but hopefully I'll not have to go there!

Marco.

[Marco]

Hi Juha,

Hi Marco and sorry to hear your misfortune. Fingers crossed this all ends you having a big smile on your face .

Thanks, mate. Trust me, that's the *only* result I'll settle for!

I have to say that you are not the only one having had problems with SPU's.

So it appears..... I'd be interested to hear of Mark's experiences in this area too, which he alluded to earlier, but neglected to expand on

Right, must rush - I've got a bake-off in Preston to attend. Laters!

Marco.