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Thread: Question about selling problem - buyer not happy

  1. #1
    Join Date: Aug 2012

    Location: Lincs

    Posts: 1,088
    I'm Philip.

    Default Question about selling problem - buyer not happy

    I have sold a couple of valves.
    I bought them from a good trusted source on the forums, measured and tested for low noise.

    I tested them myself in my amp before tucking them away for a month or so.

    I then change direction and sell them, post them well packaged.

    Buyer has contacted me saying -

    "They are not working properly
    I think they are too old
    One of them is not working at all
    Can i send them back ?"

    This is a bit odd.
    Opinions please?

  2. #2
    Join Date: Oct 2012

    Location: The Black Country

    Posts: 5,796
    I'm Alan.

    Default

    Tell him 'they were working in my equipment, send them back and I will retry them. If they work you pay postage. If they don't I will refund you'
    I love Hendrix for so many reasons. He was so much more than just a blues guitarist - he played damn well any kind of guitar he wanted. In fact I'm not sure if he even played the guitar - he played music. - Stevie Ray Vaughan

  3. #3
    Join Date: Mar 2014

    Location: West Wales

    Posts: 730
    I'm malcolm.

    Default

    Hope you can identify them as the ones you sent, could be the old switcheroo?
    Audiophile Tosher

  4. #4
    Join Date: Aug 2012

    Location: Lincs

    Posts: 1,088
    I'm Philip.

    Default

    Thanks for the replies.
    I have suggest first of all they try cleaning their sockets and pins.

    I imagine it pretty unlikely one valve just stops working with no sign and
    at the same time the other stops working properly (whatever that means).

  5. #5
    Join Date: May 2012

    Location: Toulouse, France

    Posts: 5,661
    I'm Kevin.

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    They could have been damaged by the gentle treatment they in our fabulous postal services.
    Kevin

    Too busy enjoying the music....

    European loan coordinator for Graham Slee HiFi system components..

  6. #6
    Join Date: Oct 2013

    Location: Forest of Dean

    Posts: 109
    I'm Thommy.

    Default

    FWIW since 2001 I've sent almost 7000 packages through Royal Mail bog-standard services. I only had an issue on two occasions and both times ultimately it turned out to be a problem buyer.

    Ask the buyer to return them so that you can test them yourself, given that you know they were working last time you checked them and to show you are acting in good faith. If they get returned to be test you know the buyer is acting in good faith even if it's just a case of not installing them correctly in their sockets. There is a slight possibility that a switcheroo has occurred but people like that tend to go for switches they can repeat over and over again, the chances of someone having a pair of identical damaged vintage tubes to switch for yours is very slim.
    Speakers: Wilmslow Audio Prestige, ATC SCM11, B&W 602S02
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  7. #7
    Join Date: Jun 2015

    Location: London/Durham

    Posts: 5,092
    I'm Lawrence.

    Default

    Any news? Was it a buyer on the forum or eBay?

  8. #8
    Join Date: Mar 2009

    Location: Nottingham

    Posts: 534
    I'm Ian.

    Default

    The statement that they are too old sounds somewhat naive to me. My best guess is that buyer has changed their mind or is trying a switch. If you have sold somewhere that reputation is important like on a hifi forum i would refund after safe return. Elsewhere i would stick to my guns tested before posting nothing wrong with them. Maybe offer a return along the lines alan suggests or with independent testing

  9. #9
    Join Date: Feb 2013

    Location: W Lothian

    Posts: 83,890
    I'm Grant.

    Default

    Quote Originally Posted by Firebottle View Post
    Tell him 'they were working in my equipment, send them back and I will retry them. If they work you pay postage. If they don't I will refund you'
    this...
    Regards,
    Grant .... ؠ ......Don't be such a big girl's blouse

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    It was the weakest practical joke since Cardinal Wolsey got his nob out at Hampton Court and stood at the end of the passage pretending to be a door!

    I like my whisky old and my women young. "Happiness is having a rare steak, a bottle of whisky, and a dog to eat the rare steak!"

    ***SMILE, BE HAPPY***

  10. #10
    Join Date: Aug 2012

    Location: Lincs

    Posts: 1,088
    I'm Philip.

    Default

    I asked for more info and what he was using them in.

    Too old, one not working properly, one not at all.
    Non sensical.

    He hasn't replied.
    But has been on those forums.

    I suspect either he doesn't know what he's doing or buyer's remorse.

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