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Thread: Beware - parcel2go

  1. #41
    Join Date: Aug 2012

    Location: Eton wick

    Posts: 1,677
    I'm Philip.

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    Hermes have lost another of my parcels.
    Cordless hedge trimmer returned to amazon via amazon hermrs pickup.

    Hermes it seems are definitely to be avoided.
    Though it could just be my local hermes agent.

  2. #42
    Join Date: Mar 2014

    Location: KY - Scotland

    Posts: 5,465
    I'm Mike.

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    Quote Originally Posted by philv View Post
    Hermes have lost another of my parcels.
    Cordless hedge trimmer returned to amazon via amazon hermrs pickup.

    Hermes it seems are definitely to be avoided.
    Though it could just be my local hermes agent.
    Get in touch with Amazon helpline and they’ll sort it for you, I had a similar issue around Xmas time and after a few weeks of Hermes saying it hadn’t been returned I went to the online chat on amazon and the refund was sorted right away, no idea if they ever did get the item back.

  3. #43
    Join Date: Mar 2014

    Location: KY - Scotland

    Posts: 5,465
    I'm Mike.

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    I’ve been getting quotes from parcel2go and parcelmonkey this week and both flag up a message as you start to type in a prohibited or restricted item, this is new to me and very useful as a prompt to them check the relevant lists.

  4. #44
    Join Date: Aug 2012

    Location: Eton wick

    Posts: 1,677
    I'm Philip.

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    Quote Originally Posted by mikeyb View Post
    I’ve been getting quotes from parcel2go and parcelmonkey this week and both flag up a message as you start to type in a prohibited or restricted item, this is new to me and very useful as a prompt to them check the relevant lists.
    I never checked when i sent the valves.
    Can understand and accepted them not covering damage to glass and for that i take full responsibility with my packaging.

    But non sensical not to cover some thieving oil from Hermes pinching them, just because they contain glass.

    Also, it is a great get out.
    Lots of items have some glass content.

    I had another order with parcel2go that i cancelled.
    No refund to date.
    Not impressed.

  5. #45
    Join Date: Apr 2015

    Location: Southampton, United Kingdom

    Posts: 619
    I'm Paul.

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    They're admitting they throw parcels around with that policy.

    I agree about Royal Mail - they're really good and decent value, sometimes surprisingly so.

    I work for UPS and we tend to be on the higher side of the price scale but as a rule we do handle stuff really well.
    I am actually a loader (I work 4-8am, placing packages on vans for the drivers) and have a couple of hifi shops in my "area" (Winchester and Chandlers Ford dealers) and always take extra special care with boxes marked for them. It's a lot of Naim and ProAc gear mostly.
    I would add that anything heavy should be fairly well treated as you can't launch the box into the back of a van, can you ?
    I've seen photos of Hermes vehicles with stuff in a heap in the back like it's been chucked in without the driver ever actually climbing into the van to sort it properly.
    We have shelves and have to place each parcel in a certain section as they're all numbered. We also scan each individual package as we do it.
    There's cameras everywhere on the loading belt so nobody misbehaves .. for long !
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  6. #46
    Join Date: Nov 2019

    Location: Manchester

    Posts: 115
    I'm Richard.

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    Quote Originally Posted by philv View Post
    Hermes have lost another of my parcels.
    Cordless hedge trimmer returned to amazon via amazon hermrs pickup.

    Hermes it seems are definitely to be avoided.
    Though it could just be my local hermes agent.
    Quote Originally Posted by mikeyb View Post
    I’ve been getting quotes from parcel2go and parcelmonkey this week and both flag up a message as you start to type in a prohibited or restricted item, this is new to me and very useful as a prompt to them check the relevant lists.
    No, it's Hermes full stop. They have lost two parcels of mine recently, so I've stopped using them. There is no way of contacting a human at Hermes, and I challenge anyone to start a dispute process. It's impossible to find a means to raise a claim if they lose your parcel. I now use DPD who are chalk and cheese different.

    Yesterday DPD failed to deliver a parcel to Worcester. They had photos etc of the delivery but the recipient claimed they had no knowledge and that wasn't their house. I raised a dispute on their site, and via the chat facility got a number to ring. A person answered the call, got the tracking data for the van on screen, told me that the driver was in the right street at the time of delivery, and said he would raise a dispute for the driver to sort out "but it might be tomorrow". 20 mins later the driver rang me, said he had recovered the parcel from his mistaken delivery and was now at the right address to deliver.

    After weeks of tearing my hair out with Hermes, DPD and Royal Mail are the only ones I will use.

    I had a similar bad experience with another third party parcel aggregator similar to Parcel2go - Parcelhero. I needed to send a parcel to the Far East, Parcelhero was the cheapest for FedEx. So I booked it, printed off the labels and waited for the Fex Ex guy to collect. He turned up and wouldn't take the parcel because it didn't have an Air Waybill. So back on the ParcelZero, who sent me another set of labels. But, they were just the first set again. They rebooked the Fed Ex collection..Second day the Fed Ex guy comes to collect, same story. He even tried to scan it and his system refused to recognise the label. The Fed Ex guy told me to tell PZero to "book it as an EPD". So I got back on to ParcelZero and asked what they were going to do about the missing waybill. They referred the matter to their "in-house labelling team".

    Now an air waybill is freight 101, everyone know how to format a waybill who has done a few shipments. ParcelZero plainly did not know how to book with Fed Ex nor produce the correct documentation. I think the term for selling something you don't possess or cannot provide is fraudulent misrepresentation.

    So next time I'm going to try Interparcel - at least they have a phone number that rings and gets answered by a human - I checked.

  7. #47
    Join Date: Feb 2008

    Location: South Wales

    Posts: 9,151
    I'm NotTakingLifeTooSeriouslyTheseDays.

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    I used UPS for years, still do on occasion, however; it all went a bit sour the day they turned up with one of my amps, in its own custom made flight case smashed to bits!
    It had only come to me for a service!
    I remember having a conversation with someone at Fedex years ago now, and apparently anything you send with them [at the time, things may have changed now] has to withstand a metre drop, so that means you could take for instance an amplifier that weigh's around 40 Kilo, in its packaging, and drop it at any angle from around one metre, and expect it to survive!
    Quote Originally Posted by rigger67 View Post
    They're admitting they throw parcels around with that policy.

    I agree about Royal Mail - they're really good and decent value, sometimes surprisingly so.

    I work for UPS and we tend to be on the higher side of the price scale but as a rule we do handle stuff really well.
    I am actually a loader (I work 4-8am, placing packages on vans for the drivers) and have a couple of hifi shops in my "area" (Winchester and Chandlers Ford dealers) and always take extra special care with boxes marked for them. It's a lot of Naim and ProAc gear mostly.
    I would add that anything heavy should be fairly well treated as you can't launch the box into the back of a van, can you ?
    I've seen photos of Hermes vehicles with stuff in a heap in the back like it's been chucked in without the driver ever actually climbing into the van to sort it properly.
    We have shelves and have to place each parcel in a certain section as they're all numbered. We also scan each individual package as we do it.
    There's cameras everywhere on the loading belt so nobody misbehaves .. for long !
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  8. #48
    Join Date: Feb 2013

    Location: W Lothian

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    I'm Grant.

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    ups are good. r mail special del is good value as well
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