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Thread: Forgotten password

  1. #1
    Join Date: Dec 2014

    Location: Chelmsford, UK

    Posts: 34
    I'm Ronald.

    Default Forgotten password

    I had changed my PC and OS; as a result I lost my password. When I came to request a revised password I experienced some difficulty in getting this done. I was asked two random questions; they were as follows:

    1) What do you play cds on?; I tried several answers, "cd player", "a cd player" "cd players" "PCs"and "a PC". All these answers were rejected.

    2) What does the abbreviation "LP stand for"? I tried several answers, "long playing", "long play", "long playing record", "long playing vinyl record". All these answers were rejected.

    Goodness knows what answer the guy who set this up is expecting?

  2. #2
    Join Date: May 2008

    Location: Bristol, UK

    Posts: 9,952
    I'm Nick.

    Default

    Do you have a Shift key on your keyboard?!

    The questions allow for multiple answers, but you might want to consider title-casing your answers.
    We’ve never had issues reported with these questions, and they need to be slightly hard to trip up bots who attempt to generate multiple registrations. If you still need further hints PM me or use the Contact Us link at the bottom right and I help.
    Nick
    My system...


    Follow AOS on Twitter: @AoS_Forum

  3. #3
    Join Date: Jan 2008

    Location: Wrexham, North Wales, UK

    Posts: 96,455
    I'm AudioAl'sArbiterForPISHANTO.

    Default

    Hi Ronald.

    Sorry to hear of your issues... However did you not think of using capitals? Yes, the answers are case-sensitive!

    Therefore, for example, if you'd tried 'CD player' instead, or 'Long Playing', you might've been successful... Remember the English you learned in school, lol? I blame Smartphones - no one bothers now with proper spelling or punctuation



    Marco.
    "Count your age by friends, not years. Count your life by smiles, not tears. - John Lennon

    Protect your HUMAN RIGHTS and REFUSE ANY *MANDATORY* VACCINE FOR COVID-19!

  4. #4
    Join Date: Dec 2014

    Location: Chelmsford, UK

    Posts: 34
    I'm Ronald.

    Default

    I did try capitals obviously in all combinations. The problem with these sorts of undefined fields is that where they only accept a particular combination of upper and lower case characters or words, if the constraints are not stated adjacent to the field, few will be able to use the required subjective combination without much good fortune. This is why most such firewalls now use a graphical selection approach, which avoids this problem.

  5. #5
    Join Date: Jan 2008

    Location: Wrexham, North Wales, UK

    Posts: 96,455
    I'm AudioAl'sArbiterForPISHANTO.

    Default

    Lol... The correct combination is simply how you would construct a sentence in English, using the words or letters in question. Therefore, if the subject was CD players, I'd write 'CD player', not 'cd player'; similarly if I were discussing CDs, I'd write 'CDs', not 'cds', or worse, 'cd's' - and so it follows with the answers to the security questions.

    Simply use your <SHIFT> key in the appropriate manner. There's nothing 'mysterious' or difficult about that

    Marco.
    "Count your age by friends, not years. Count your life by smiles, not tears. - John Lennon

    Protect your HUMAN RIGHTS and REFUSE ANY *MANDATORY* VACCINE FOR COVID-19!

  6. #6
    Join Date: May 2008

    Location: Bristol, UK

    Posts: 9,952
    I'm Nick.

    Default

    This is the first complaint we've had about this, after more than 21,000 successful registrations, and countless successful password resets, so it would seem that the majority of attempts in answering the questions have been OK.
    But I'm sorry about the inconvenience it's caused. I appreciate you taking the time to bring it to our attention.
    Nick
    My system...


    Follow AOS on Twitter: @AoS_Forum

  7. #7
    Join Date: Jun 2015

    Location: London/Durham

    Posts: 3,865
    I'm Lawrence.

    Default

    I call them Long Players, are they not called that?

  8. #8
    Join Date: Feb 2013

    Location: W Lothian

    Posts: 67,702
    I'm Grant.

    Default

    Long Playing.
    Regards,
    Grant .... ؠ

    I've said it before and I'll say it again: democracy simply-doesn't-work
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  9. #9
    Join Date: May 2008

    Location: Bristol, UK

    Posts: 9,952
    I'm Nick.

    Default

    Both are acceptable.
    Nick
    My system...


    Follow AOS on Twitter: @AoS_Forum

  10. #10
    Join Date: Jun 2015

    Location: London/Durham

    Posts: 3,865
    I'm Lawrence.

    Default

    Need to do this myself as I've lost my password and bought a new computer. It's really infuriating.

    I tried long play, Long Play, long playing and Long Playing all of which were deemed incorrect.

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