I'll give a shout out to Fanthorpes for excellent service.
I live in Kings Lynn, Norfolk and they are in Hull. I expressed interest in a pair of PMC Twnety5 23 that were on special offer (about £800 off rrp). I was speaking to Mark on the phone about them. He said that'd just sold the last pair but they did still have some Twenty5 24 on offer, and that they were delivering to Norwich at the end of the week. The upshot of the conversation was that they would drop a demo pair off on the way to Norwich, leaving them with me for the day. If I liked them, they would have a brand new pair on the van to swap for the demo pair on the way back.
The day arrived and (on time) not only did they drop off the Twenty5 24 but also a pair of Twenty5 22 for me to compare. As it turned out the 22 were fantastic, just right for our lounge. I bought them. Now that is customer service.
I also bought a pair of matching PMC stands.
It's so disappointing to read that there are still Hifi retailers that display somewhat indifferent, elitist attitudes. They can obviously afford to lose business.
Melco N1A, Hegel 390, PMC Twenty5 22.