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Thread: Denafrips Ares Arrived - some help needed

  1. #21
    Join Date: Feb 2009

    Location: Edinburgh

    Posts: 196
    I'm Dave.

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    I have gone back and said something similar.


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  2. #22
    Join Date: Aug 2009

    Location: Staffordshire, England

    Posts: 26,693
    I'm Martin.

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    Quote Originally Posted by beermaniac View Post
    I paid by paypal so have requested an ebay return. He has come back and said its a Amanero DAC transition model with mains filter removed (though has not responded when I queried what this meant)

    Also has not responded when i asked where it was purchased and why it’s different internally.

    His last suggestion is to get an electrical engineer to reconnect the loose wires - but I’m very wary of going down this road, i suspect its a grey import copy and he has not provided any evidence to suggest otherwise.

    Italian listing here

    https://rover.ebay.com/rover/0/0/0?m...2F174119707675




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    Nothing in the listing to suggest that it is an 'Amanero DAC transition model with mains filter removed.'
    Current Lash Up:

    *Sony SCD XB790QS* Nelson Pass DCB1 / Krell KSA100 mkII * JM Lab Electra 926 *


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  3. #23
    Join Date: Mar 2009

    Location: Nottingham

    Posts: 404
    I'm Ian.

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    From my experience ebay will issue a return label. You then need to check that it is fully fit for purpose, weight, size, insurance etc and that you have good chance of getting a signature with it. If the return label is not suitable you can ask ebay to step in and explain why the label isnt fit for purpose. They will then ask the seller to send you a suitable one. If he does you will need to return the item and get a signature before they will refund.

    If he doesnt issue the label you, stand your ground and you may be refunded automatically

    If you get a label the return signature is 100% critical.

    If he has asked you to take it to a repair agent then an engineers report and estimate for repair costs may enable you to get a part refund from the seller. His discretion though.

    Might be worth emailing the manuafactuer a picture and ask if they ever made a version like this one? Ask what the fault may be and repair cost?

  4. #24
    Join Date: Feb 2009

    Location: Edinburgh

    Posts: 196
    I'm Dave.

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    Thanks again Mr Ian - good advice


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  5. #25
    Join Date: Mar 2009

    Location: Nottingham

    Posts: 404
    I'm Ian.

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    If he says the mains filter has been removed, which is what the missing board looks to be you can add, you bought the dac in good faith on the basis that it was in excellent condition, but now you are being told it has parts missing.

    If it has parts missing it was not supplied, as described, and this gives you another reason for return/refund

    just keeps everything polite and factual. It will take some time but you will get there is in the end.

    But being pragmatic the dac is not cheap and there are risks associated with return so a local repair might be a better solution if there are any dac repair specialists local to you. I guess you would need to buy the missing board too. Might be worth exploring in parrallel

  6. #26
    Join Date: Jan 2009

    Location: Sheffield - UK

    Posts: 6,691
    I'm Mark.

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    Grey import and fake are not the same thing at all. By buying it from abroad, rather than from the UK distributor, it becomes a grey import but that doesn’t stop it being genuine. I would also add that it is very unlikely to be a fake - not that lots of fakes aren’t made but this doesn’t look like one.

    The board removed looks to be the element that allows 110V operation. I suspect this has gone wrong and the easiest solution has been to wire directly to the 230V transformer. However, it is also possible this has been done in the interests of sound quality.

    100% Analogue

  7. #27
    Join Date: Jan 2020

    Location: South Yorkshire

    Posts: 1,268
    I'm Andre.

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    Quote Originally Posted by walpurgis View Post
    I don't think it works that way.
    You are right. In the UK at least He would have to pay to return it & then when the seller recieves it the postage is paid back, but im not sure how it works overseas cos tracking is none existant when it leaves the UK so can claim it was never recieved back. No way on earth will i ever buy from abroad, learned ny lesson once with a Tandberg Cassette deck from Germany, lost the lot, Goods & cash.

  8. #28
    Join Date: Feb 2009

    Location: Edinburgh

    Posts: 196
    I'm Dave.

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    Thanks all - Iím awaiting a response from a polite factual request for a refund based on 1) item doesnít work 2) itís not as described.. but itís gone quiet for the moment ..


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  9. #29
    Join Date: Feb 2009

    Location: Edinburgh

    Posts: 196
    I'm Dave.

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    Denafrips Returned and full refund received - thanks for advice all.


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