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Thread: Denafrips Ares Arrived - some help needed

  1. #1
    Join Date: Feb 2009

    Location: Edinburgh

    Posts: 263
    I'm Dave.

    Default Denafrips Ares Arrived - some help needed

    Hi folks

    I fear the Ares i bought on the auction site from a chap in Italy is not the real thing. It wouldn’t power up when it arrived - i opened it up and the wiring to the power supply had came loose. This clearly doesnt look like the bona fida Ares inside as it should have a voltage switch.

    There is a blue wire coming from the on switch and a red wire coming from the power supply that seem to have worked loose from a twin plastic wire junction. No other loose wires.

    Should i connect the blue and red wires to the twin junction and try to power up ? Or send it back as not the genuine article?

    Any guidance much appreciated!



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  2. #2
    Join Date: May 2012

    Location: Toulouse, France

    Posts: 6,562
    I'm Kevin.

    Default

    I would raise a paypal/eBay claim based on the fact it does not power up.
    Wires should not work loose in transit.
    Kevin

    Too busy enjoying the music....

    European loan coordinator for Graham Slee HiFi system components..

  3. #3
    Join Date: Dec 2017

    Location: Lincolnshire

    Posts: 342
    I'm Martin.

    Default

    From the few pictures I've seen there appears to be a PSU board missing which possibly explains the loose/bodged wires. Could be wrong though......

  4. #4
    Join Date: Apr 2012

    Location: N E Kent

    Posts: 51,624
    I'm Geoff.

    Default

    If you tell the seller you have opened it he will probably refuse a return.
    It is impossible for anything digital to sound analogue, because it isn't analogue!

  5. #5
    Join Date: May 2013

    Location: n.yorks, uk

    Posts: 66
    I'm graham.

    Default

    ares mk 2 on ebay https://www.ebay.co.uk/itm/Denafrips...4383.l4275.c10 shows missing board

  6. #6
    Join Date: Jan 2009

    Location: Deleted

    Posts: 6,585
    I'm Deleted.

    Default

    Yes, someone has definitely removed part of the power supply and this has certainly been done before it was shipped to you. I would put in a PayPal claim.
    Account Deleted

  7. #7
    Join Date: Mar 2009

    Location: Nottingham

    Posts: 625
    I'm Ian.

    Default

    faulty not working claim, the buyer has to cover the return postage too.

    BUT in this situation you might be better paying the return postage. If you get a DHL return or similar courier you are probably ok but Royal Mail passed to Italian post office use to be a nightmare to get a delivery signature. Not sure what its like these days but whatever route you need a delivery signature to be safe.

    Might be better to pay for DHL yourself

  8. #8
    Join Date: Feb 2009

    Location: Edinburgh

    Posts: 263
    I'm Dave.

    Default

    Quote Originally Posted by walpurgis View Post
    If you tell the seller you have opened it he will probably refuse a return.
    He suggested I open it to see if any wires had worked loose ! This leads me to suspect he knew what it looked like inside.

    Very disappointed as very much look g forward to hearing the Ares.

    Thanks all, I’ll start a PayPal claim and get a signature !


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  9. #9
    Join Date: Jan 2020

    Location: South Yorkshire

    Posts: 2,683
    I'm Andre.

    Default

    There is a very good reason why i do not & would never again touch italian sellers with a bargepole

  10. #10
    Join Date: Feb 2009

    Location: Edinburgh

    Posts: 263
    I'm Dave.

    Default

    A lesson learnt !


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