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Thread: Denafrips Ares Arrived - some help needed

  1. #11
    Join Date: Jan 2020

    Location: South Yorkshire

    Posts: 2,683
    I'm Andre.

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    Quote Originally Posted by beermaniac View Post
    He suggested I open it to see if any wires had worked loose ! This leads me to suspect he knew what it looked like inside.

    Very disappointed as very much look g forward to hearing the Ares.

    Thanks all, I’ll start a PayPal claim and get a signature !


    Sent from my iPhone using Tapatalk
    Well just say you are not. Send it back like the others say..

  2. #12
    Join Date: Jun 2010

    Location: Adelaide, South Australia

    Posts: 520
    I'm Steve.

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    The Ares II is a great DAC, it is a shame you have been ripped off like this.
    Steve.

    Kit I have:
    CD player, TTs, Phono stages, Pre amps, Power amps, Integrated amps, DACs, Streamers, Speakers and a bunch of cables.

  3. #13
    Join Date: Mar 2014

    Location: KY - Scotland

    Posts: 5,465
    I'm Mike.

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    If you paid by any method other than PayPal I'd be wary of returning before you get a refund.

    Or is it possible to source the PSU board and have the seller pay for it?

  4. #14
    Join Date: Feb 2009

    Location: Edinburgh

    Posts: 263
    I'm Dave.

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    I paid by paypal so have requested an ebay return. He has come back and said its a Amanero DAC transition model with mains filter removed (though has not responded when I queried what this meant)

    Also has not responded when i asked where it was purchased and why it’s different internally.

    His last suggestion is to get an electrical engineer to reconnect the loose wires - but I’m very wary of going down this road, i suspect its a grey import copy and he has not provided any evidence to suggest otherwise.

    Italian listing here

    https://rover.ebay.com/rover/0/0/0?m...2F174119707675




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  5. #15
    Join Date: Mar 2014

    Location: KY - Scotland

    Posts: 5,465
    I'm Mike.

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    Mains filter removed

    Regardless, in it's current state it's unusable, and I bet his next move is to deny refund when it's returned due to it having been opened.

    TRUST NO ONE as far as eBay is concerned these days.

  6. #16
    Join Date: Feb 2009

    Location: Edinburgh

    Posts: 263
    I'm Dave.

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    Yep I suspect it will go to paypal claims- i wont be returning until refunded.


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  7. #17
    Join Date: Apr 2012

    Location: N E Kent

    Posts: 51,624
    I'm Geoff.

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    Quote Originally Posted by beermaniac View Post
    i wont be returning until refunded
    I don't think it works that way.
    It is impossible for anything digital to sound analogue, because it isn't analogue!

  8. #18
    Join Date: Mar 2009

    Location: Nottingham

    Posts: 625
    I'm Ian.

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    I would reply to him as follows:

    It was descriped as in "excellent condition, not even a scratch" but it doesnt work, it doesn't even switch on / power up. If the unit was in excellent condition when sent and properly packaged the wires would not have come loose. I should not have to try and get ot repaired locally. The item is faulty and not as described. I want to return the item for a full refund. Please refund my monies and send me the pre-paid return label. To meet ebay/paypal return requirements this needs to be a signed for courier service. Thank you for your help.

    ******************

  9. #19
    Join Date: Feb 2009

    Location: Edinburgh

    Posts: 263
    I'm Dave.

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    Quote Originally Posted by Mr.Ian View Post
    I would reply to him as follows:

    It was descriped as in "excellent condition, not even a scratch" but it doesnt work, it doesn't even switch on / power up. If the unit was in excellent condition when sent and properly packaged the wires would not have come loose. I should not have to try and get ot repaired locally. The item is faulty and not as described. I want to return the item for a full refund. Please refund my monies and send me the pre-paid return label. To meet ebay/paypal return requirements this needs to be a signed for courier service. Thank you for your help.

    ******************
    Cheers


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  10. #20
    Join Date: May 2016

    Location: Gloucestershire

    Posts: 977
    I'm Ian.

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    Quote Originally Posted by beermaniac View Post
    He has come back and said its a Amanero DAC transition model with mains filter removed.
    In which case he does not appear to have described the item accurately so never mind that it does not work an inaccurate description is also grounds for a refund.

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