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Thread: UPS Warning - Donít Bother!!!!

  1. #61
    Join Date: May 2016

    Location: Milton Keynes

    Posts: 2,315
    I'm Andrew.

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    Quote Originally Posted by Weeman1973 View Post
    A word of warning for those dispatching HiFi using (F*ck) UPS - please think again.

    I paid £22 to have a turntable delivered, with insurance- they delivered it alright, in pieces!!

    Over 2 weeks on & lots of emails & calls to a less than useless call centre & I eventually get a mail from the head of UK, telling me the damage was caused because I didnít pack it well enough - nothing to do with them playing football with it. The receiver commented on how well it was packed & surprised how it got damaged.

    They returned the table to me, wait for it with more damage than when it was originally received - theyíre not even willing to acknowledge this even though I have photographic evidence!

    Regardless of not paying for the damage, theyíre not even going to refund me the original £22 I paid for insured delivery so I now have a knackered TT that was worth around £400 before they got their hands on it that I have paid £22 for the privilege of being returned to me.

    Total shower of s*it with no concern for the customer at all. Iíve also since found out that they donít have a complaints department - probably because theyíd be overwhelmed!!

    Anyway, my rant over but just a word of warning to others who might think using a so called reputable company is worth the extra - well it isnít so might as well use Hermes or DPD
    Sorry to hear of your extremely poor experience Russ , collection only rules .


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  2. #62
    Alex_UK's Avatar
    Alex_UK is offline Spotify + Facebook Moderator / Chilled-Out Wino and only here for the shilling
    Join Date: Aug 2009

    Location: Sunny Suffolk, UK

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    I'm WrappingALilacCurtainAroundMyBobby.

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    New pair of active speakers delivered today by UPS in perfect condition - it really does depend on the personnel involved in my opinion.

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    Alex

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  3. #63
    Join Date: Apr 2016

    Location: London

    Posts: 292
    I'm Richard.

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    Quote Originally Posted by Alex_UK View Post
    New pair of active speakers delivered today by UPS in perfect condition - it really does depend on the personnel involved in my opinion.

    Sent from my I3113 using Tapatalk
    I agree, if ya got tosspots working in your depot area then you're fooked. Every couriers got 'em. UPS could be good in X but diabolical in Y.

  4. #64
    Join Date: Jan 2019

    Location: Cambridgeshire, United Kingdom

    Posts: 193
    I'm Russell.

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    Well, after a couple of weeks, further emails to CEOs etc. I finally have some resolution....

    They've now agreed it is their fault and I have just received a cheque from them. Not to cover the whole amount I sold the TT for but enough hopefully to repair the damage they caused.

    Not an ideal outcome but one that I will accept however will never use UPS again and ensure that everyone I deal with knows the pitfalls of dealing with them in case of any issues.

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