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Thread: UPS Warning - Donít Bother!!!!

  1. #1
    Join Date: Jan 2019

    Location: Cambridgeshire, United Kingdom

    Posts: 193
    I'm Russell.

    Default UPS Warning - Donít Bother!!!!

    A word of warning for those dispatching HiFi using (F*ck) UPS - please think again.

    I paid £22 to have a turntable delivered, with insurance- they delivered it alright, in pieces!!

    Over 2 weeks on & lots of emails & calls to a less than useless call centre & I eventually get a mail from the head of UK, telling me the damage was caused because I didnít pack it well enough - nothing to do with them playing football with it. The receiver commented on how well it was packed & surprised how it got damaged.

    They returned the table to me, wait for it with more damage than when it was originally received - theyíre not even willing to acknowledge this even though I have photographic evidence!

    Regardless of not paying for the damage, theyíre not even going to refund me the original £22 I paid for insured delivery so I now have a knackered TT that was worth around £400 before they got their hands on it that I have paid £22 for the privilege of being returned to me.

    Total shower of s*it with no concern for the customer at all. Iíve also since found out that they donít have a complaints department - probably because theyíd be overwhelmed!!

    Anyway, my rant over but just a word of warning to others who might think using a so called reputable company is worth the extra - well it isnít so might as well use Hermes or DPD

  2. #2
    Join Date: Sep 2017

    Location: Dublin

    Posts: 267
    I'm Pavel.

    Default

    Sadly, this is a familiar story. They somehow managed to severely damage a piece of equipment which was packed using custom styrofoam inserts and double-boxed!! The boxes were intact but apparently they knocked it so hard that the internal components were displaced.

    Also their delivery policy is extremely annoying (at least in Ireland). They don't issue corporate phones to their drivers, and if you live in a gated estate, the driver would just wait in front of the gate for a couple of minutes without calling you -- and then drive away! DPD drivers at least always call AND they also give you an accurate time window for delivery.

    The only courier company which is worse than UPS, in my experience, is GLS.

  3. #3
    Join Date: Dec 2008

    Location: Lincolnshire, Home by the Sea

    Posts: 4,451
    I'm Shaun.

    Default

    Thank you for this. I always try to use DPD, excellent folk.

  4. #4
    Join Date: Apr 2009

    Location: Near Saffron Walden, Essex

    Posts: 6,480
    I'm Dave.

    Default

    I send parcels by UPS every week, worldwide and have done for the past 12 years.To date, everything has been delivered on time and without the slightest damage. You must have been unlucky.

  5. #5
    Join Date: Jan 2019

    Location: Cambridgeshire, United Kingdom

    Posts: 193
    I'm Russell.

    Default UPS Warning - Donít Bother!!!!

    Quote Originally Posted by hifi_dave View Post
    I send parcels by UPS every week, worldwide and have done for the past 12 years.To date, everything has been delivered on time and without the slightest damage. You must have been unlucky.
    Hope you never have an incident because one thingís for sure they wonít pay out so wouldnít bother paying for insurance
    Last edited by Weeman1973; 15-06-2019 at 11:50.

  6. #6
    Join Date: Feb 2008

    Location: South Wales

    Posts: 7,357
    I'm NotTakingLifeTooSeriouslyTheseDays.

    Default

    I have used UPS for years too, and on the odd ocasion they have been responsible for completely trashing some of my own equipment!
    I have also used Fedex, with similar results, the diffrence i find with both these couriers is; Fedex usualy pays out, with limited hassle, once they establish its they're fault, UPS will argue tooth and nail not to pay you out, no matter what!
    I could give examples but too long and winded to put here, safe to say; ALL couriers have off days, and for future refrence, anything you send with these companies has to withstand a metre drop, yes, a metre drop, from any angle, and survive, try that with a 40kg plus amp, even in its own flight case, and see how that goes!
    Just pack things as well as you can, and hope for the best, that's all any of us can do these days.
    "Today scientists have substituted mathematics for experiments, and they wander off through equation after equation, and eventually build a structure which has no relation to reality"
    Nikola Tesla


    When wireless is perfectly applied the whole earth will be converted into a huge brain, which in fact it is, all things being particles of a real and rhythmic whole... and the instruments through which we shall be able to do this will be amazingly simple compared with our present telephone. A man will be able to carry one in his vest pocket. Nikola Tesla, 1926
    We Send our kids to school to be Educated, not Medicated!

  7. #7
    Join Date: May 2008

    Location: Surrey

    Posts: 6,258
    I'm Rob.

    Default

    Take them to the small claims court. As the summons has to be sent to their registered address (which may or may not be their head office) it will most likely go unanswered and you will be able to get a judgment. When you go to enforce it forget about any county court enforcement and apply to the high court for the sheriff's officer to enforce it. It will cost more, but you get all the costs back when they get the money. I am sure you have seen the telly programmes where mostly they are successful.
    Buy Bose...And get your parking validated!.

    https://youtu.be/ZCBe7-6rw4M

  8. #8
    Join Date: Nov 2008

    Location: North Down /Northern Ireland/ UK

    Posts: 18,679
    I'm Neil.

    Default

    Had one heavy item delievered by UPS with no issue.

    For everything else I use Parcel Force, never had a problem todate.

    Hermes, had stuff thrown over my back wall. If an Ebayer is propsing to use Hermes I say no, I will pay extra for Parcel Force.

    I am sorry for your hassle, and I hope you get compensated.
    Regards Neil

  9. #9
    Join Date: Dec 2018

    Location: Maidstone

    Posts: 40
    I'm julian.

    Default Delivery services Generally

    We have sporadic trouble with all the major delivery services, except Royal Mail/Parcelforce. We live in the sticks, and sat nav is not your friend, paradoxically, if you can read a map we should be easier to find.
    Most multi-drop drivers are probably minimum-wage, and chased by their management to get lots of drops done in a day - they work to a rule of averages - should get delivered sometime.
    PS Audio Directstream DAC, modified Dennon DVD player.
    1980's Aloia 6L6 prototype, Definative Audio modded Rogue 88 Magmum 6550. CI Audio passive pre.
    Wilmslow Audio modified Chario Academy Millenium II's, Zingalis, Podium 0.5's, Frankenstein DIY's
    Ripnas etc

  10. #10
    Join Date: May 2019

    Location: Sarf London

    Posts: 11
    I'm Martin.

    Default EAR534

    EAR arranged pickup and the box was serviced and returned. Six of the valves were broken as well as an internal support bar.

    As this had been organised by EAR they dealt with the company and the repair; once completed I drove up to Cambridge and collected the amp.

    I always thoroughly over-wrap items, and take photos of the process, just in case as a result.

    I am sorry that you have not had any positive result, but you have strengthened my resolve to not use UPS for anything that is anything but brick like.

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