+ Reply to Thread
Page 1 of 2 12 LastLast
Results 1 to 10 of 12

Thread: Tidal Cancellation Issue.

  1. #1
    Join Date: May 2011

    Location: Torquay

    Posts: 2,719
    I'm Craig.

    Default Tidal Cancellation Issue.

    According to Tidal, I do not have a subscription with them, despite me streaming their content. I became aware of this when I tried to cancel it.

    Now this leaves me with a problem, if I don’t have a subscription, I cannot cancel it, but if I don’t have one, why are they taking £9.99 out of my account on a monthly basis, which will keep being debited if I can’t cancel it!

    It’s like a dog chasing it’s own tail trying to sort it, any suggestions?
    Bluesound Node 2i
    Audio Analogue Pucinni SE
    B&W DM607 s2
    Chord Shawline X speaker cable
    Klotz ic’s

  2. #2
    Join Date: Feb 2013

    Location: W Lothian

    Posts: 99,005
    I'm Grant.

    Default

    wrong email address?
    Regards,
    Grant .... ؠ ......Don't be such a big girl's blouse

    I've said it before and I'll say it again: democracy simply-doesn't-work
    .... ..... ...... ...... ................... ..... ..... ..... ..... .....
    FIIO K7 BT, M11 PLUS, BTR7, KA5 - OPPO BDP-103D - PANASONIC UB450 - PANASONIC 4K ULTRA HD TV - PIXEL 6 - AVANTREE LR BLUETOOTH - 2* X600 SOUNDCORE - HEADPHONES INCLUDE, FIIO, NURAPHONES', FOCAL, OPPO, BOSE, CAMBRIDGE, BOWER & WILKINS, DEVIALET, MARSHALL, SONY, MITCHELL & JOHNSTON - 2*ZBOOK'S- MERCURY BD ROM, ROON, QOBUZ, TIDAL, PLEX, CYBERLINK, JRIVER - MULTI HDD'S -

    Oh my god! There's nothing wrong with the bidet is there?

    “Nothing discloses real character like the use of power. It is easy for the weak to be gentle. Most people can bear adversity. But if you wish to know what a man really is, give him power. This is the supreme test. It is the glory of Lincoln that, having almost absolute power, he never abused it, except on the side of mercy".

    “You see these dictators on their pedestals, surrounded by the bayonets of their soldiers and the truncheons of their police ... yet in their hearts there is unspoken fear. They are afraid of words and thoughts: words spoken abroad, thoughts stirring at home -- all the more powerful because forbidden -- terrify them. A little mouse of thought appears in the room, and even the mightiest potentates are thrown into panic.”

    "You don't have free will. You have the appearance of free will.”

    “There's a war out there, old friend. A world war. And it's not about who's got the most bullets. It's about who controls the information. What we see and hear, how we work, what we think... it's all about the information!”


    ***SMILE, BE HAPPY***

  3. #3
    Join Date: Mar 2016

    Location: Barnet, london UK

    Posts: 2,146
    I'm Adam.

    Default

    Quote Originally Posted by icehockeyboy View Post
    According to Tidal, I do not have a subscription with them, despite me streaming their content. I became aware of this when I tried to cancel it.

    Now this leaves me with a problem, if I don’t have a subscription, I cannot cancel it, but if I don’t have one, why are they taking £9.99 out of my account on a monthly basis, which will keep being debited if I can’t cancel it!

    It’s like a dog chasing it’s own tail trying to sort it, any suggestions?
    contact them, they are very good on customer service..
    "lack of passion is fatal"


    Vinyl: Thorens TD-124mk2 / SME-312 Aluminium 'special' / SME M2-9R / STEREO: Etsuro Urushi Cobalt / Shure M3D / Ortofon SPU A95 / Cartridge Man Music Master / Shure - SC35C (US) / SAEC C3 MC MONO: Miyajima Zero B 0.7mil mono / Miyajima Premium 1.0 / Amps & SUTs: Radford STA25 mk3 / AD Audio 'Satchmo2' pre & LCR phono / Hashimoto HM-7 SUT / ETR-MONO SUT Digital: Audio Note 4.1 (with DAC5 upgrades) DAC / Roon / Tidal Speakers: Tannoy 12" MGs' in RFC custom 'Rutland' Cabinets with RFC crossovers / Tannoy ST-100 Super Tweeters Cables: LFD Grainless phono / RFC Mercury / Duelund DCA16GA tinned copper / Kimber 12TC / SW1X Audio Design USB-SPdif / Duelund DCA20GA interconnects / SW1X Audio SPDIF Aero 6 / Mains Power Conditioner / Box Furniture rack / Audiodesk Systeme Vinyl Cleaner / a very beautiful & understanding Wife!

  4. #4
    Join Date: May 2011

    Location: Torquay

    Posts: 2,719
    I'm Craig.

    Default

    Quote Originally Posted by struth View Post
    wrong email address?
    Afraid not. ��
    Bluesound Node 2i
    Audio Analogue Pucinni SE
    B&W DM607 s2
    Chord Shawline X speaker cable
    Klotz ic’s

  5. #5
    Join Date: May 2011

    Location: Torquay

    Posts: 2,719
    I'm Craig.

    Default

    Quote Originally Posted by WESTLOWER View Post
    contact them, they are very good on customer service..
    Really?

    Last time I did I never got a reply.
    Bluesound Node 2i
    Audio Analogue Pucinni SE
    B&W DM607 s2
    Chord Shawline X speaker cable
    Klotz ic’s

  6. #6
    Join Date: May 2016

    Location: Much Wenlock

    Posts: 1,522
    I'm Gary.

    Default

    If you pay by direct debit from your bank account cancel it, generally gets attention!

    Gary
    It is easier to seek forgiveness than to ask permission

    Rules are meant for the obedience of fools and the guidance of wise men

  7. #7
    Join Date: May 2012

    Location: Toulouse, France

    Posts: 6,562
    I'm Kevin.

    Default

    Quote Originally Posted by Stryder5 View Post
    If you pay by direct debit from your bank account cancel it, generally gets attention!

    Gary
    Agreed. Cancel the DD, and when they ask why, send them the e-mail.
    Kevin

    Too busy enjoying the music....

    European loan coordinator for Graham Slee HiFi system components..

  8. #8
    Join Date: Aug 2009

    Location: Staffordshire, England

    Posts: 37,786
    I'm Martin.

    Default

    Just cancel the DD I bet you won't hear anything from them.
    Current Lash Up:

    TEAC VRDS 701T > Sony TAE1000ESD > Krell KSA50S > JM Labs Focal Electra 926.

  9. #9
    Join Date: May 2011

    Location: Torquay

    Posts: 2,719
    I'm Craig.

    Default

    Quote Originally Posted by Stryder5 View Post
    If you pay by direct debit from your bank account cancel it, generally gets attention!

    Gary
    You’d think that wouldn’t you...it seems because Tidal have not set it up as a recurring payment, despite it being collected from my account monthly, it is far more complex than a straight forward cancellation. ��
    The woman at the bank did it, but warned me it might not be as simple as that.

    However, Tidal have actually replied, and my account was cancelled. ��
    Bluesound Node 2i
    Audio Analogue Pucinni SE
    B&W DM607 s2
    Chord Shawline X speaker cable
    Klotz ic’s

  10. #10
    Join Date: Jan 2019

    Location: Liverpool

    Posts: 278
    I'm Andrew.

    Default

    I am a little confuse about this as it seems you were paying by Direct Debit (not a Standing Order) . Given this the legal rules are very clear and precise and not only can you cancel this with direct contact to your bank but you can also recall any payments that have been taken in error . This does though apply only to DD taken from a current account if you payment was from a Credit Card then the rules are very different and stacked in favours of the seller , in all cases I would advise to avoid any agreements for payment from a credit card unless you really trust the company you are paying and there is not alternative method .

+ Reply to Thread
Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •