Having just returned to the forum after a spell working in China I am truly saddened to read of your experiences. I have dealt with Rob Flain over many years and always found him to be helpful and uphold the high reputation that the Quad Service department has enjoyed. As Barry eluded to I hope this is a ‘one off’ lapse but I also worry this may not be the case. Having worked and travelled in China I fear Barry maybe be correct in that Quad’s new owners
"I'm of an age where my back goes out more than I do" - Phyllis Diller
Garry.