Hi Richard,
its a mixed bag to be honest.
Eventually (strong emphasis), they did come through for me but not before more avoidable slip-ups as a direct consequence of poor service all round.
The saga continued when they posted the 57's back to me for a third time after being soak tested again, this time for two weeks supposedly.
My instructions could not have been clearer to Quad. I wanted to come and pick up the speakers myself and personally hear them with my amplifiers to make sure they would perform under identical conditions at home. I did state however that if they were to be posted they should go to my work address.
After a few of my emails had not been responded to, I turn up at my house to see a large Quad box in my front garden. To cut a long story short they had delivered the speakers back to me (probably with the best intentions) but hadn't made sure to use a proper courier with recorded delivery or any other guarantees.
The large box contained one speaker, there was no sign of the other one. I suspect as it was simply dumped in my front garden for maybe 6 hours+, someone had helped themselves to one with the possibility of coming back for the other. The boxes look quite impressive and have "fragile" written on them and the eagle eyed opportunist may well have sensed something large and heavy my well fetch a pretty penny.
I was livid, I literally could not believe it. All after I had left specific instruction to post them to my work address or I would come and collect them. Either of these options would have been acceptable.
The courier company faked my signature as there was no way I was within 40 miles of my house at that time of the morning when they were delivered.
I threatened legal action but Quad to their credit (which is at an all time low to begin with as far as I'm concerned) did admit it was their responsibility and promised to sort it.
Last edited by Opti-cal; 13-01-2020 at 14:42.
System 1: - Amp - Musical Paradise MP-701 mk2 - Neurochrome 686
- Source: Audio Technica LP-5 - Custom 6V6 stage - Novafidelity X30 - Soekris 1421 (LPSU) - Custom TDA1541 C3G DAC -
- Speakers: Martin Logan Prodigy's - Subs: - REL T3's -
System 2 - Amp: Musical Paradise MP 303/Custom 300B SET - Custom 6SL7 Pre -
- Source: Pioneer N-30K - SONCOZ SGD1 -
- Speakers: Loth X BS1's - Sub: REL T3 -