Royal Mail, what a joke organisation!!!

[Tim]

OK, maybe they do deserve some criticism . . . sent a Large Letter packet today, which I had stamped up at home and weighed to check it was the right postage. When I asked for a certificate of posting the cashier printed it out, but held it back and asked me what the value was, it went like this;

A - Its ten pounds
Q - Its not cash is it?
A - No, a CD
Q -You know its not covered
A - What do you mean
Q - Well the proof of posting isn't worth anything, it just proves you gave it to me
A - (Duh) Yes, I know that, to cover for loss compensation
Q - Well you don't get any cover unless you pay for recorded delivery
A - Yes you do, up to twenty pounds
Q - No, all it proves is you gave it to me - it you want cover you will need to buy recorded delivery
She was still holding back the certificate, almost as if she was trying to ransom me into buying a signed for service
A - Can I please have the certificate of posting?
She then gave me a very shitty look and handed it over.

For those that don't know, she was wrong - standard UK 1st & 2nd class mail is covered for loss up to a maximum of £20.00 and refund of postage costs, if you can provide proof of posting and value. If you can't they give you 6 x 1st Class Stamps. Recorded or Signed for delivery as it is now called, ups this value to £50.00.

So Chris, I spoke too soon and she really pissed me off, as she was either very ill informed or deliberately trying to sell me something I didn't want and hadn't asked for, either way she wasn't doing her job properly. She was very abrasive in her manner too and most people would have probably felt pressured into buying a signed for service - absolutely not on

[walpurgis]

Well done mate!

I don't put up with that kind of crap either.

[The Barbarian]

You pay peanuts → you get monkeys

So what the hell has that got to do with a delivery person not following company guidelines,regardless of how much he gets paid? I get paid £3 an hour less than the bloke who does exactly the same job in the place down the road but i still do my job in a professional manner & how my gaffer wants it doing.

[MCRU]

OK, maybe they do deserve some criticism . . . sent a Large Letter packet today, which I had stamped up at home and weighed to check it was the right postage. When I asked for a certificate of posting the cashier printed it out, but held it back and asked me what the value was, it went like this;

A - Its ten pounds
Q - Its not cash is it?
A - No, a CD
Q -You know its not covered
A - What do you mean
Q - Well the proof of posting isn't worth anything, it just proves you gave it to me
A - (Duh) Yes, I know that, to cover for loss compensation
Q - Well you don't get any cover unless you pay for recorded delivery
A - Yes you do, up to twenty pounds
Q - No, all it proves is you gave it to me - it you want cover you will need to buy recorded delivery
She was still holding back the certificate, almost as if she was trying to ransom me into buying a signed for service
A - Can I please have the certificate of posting?
She then gave me a very shitty look and handed it over.

For those that don't know, she was wrong - standard UK 1st & 2nd class mail is covered for loss up to a maximum of £20.00 and refund of postage costs, if you can provide proof of posting and value. If you can't they give you 6 x 1st Class Stamps. Recorded or Signed for delivery as it is now called, ups this value to £50.00.

So Chris, I spoke too soon and she really pissed me off, as she was either very ill informed or deliberately trying to sell me something I didn't want and hadn't asked for, either way she wasn't doing her job properly. She was very abrasive in her manner too and most people would have probably felt pressured into buying a signed for service - absolutely not on

All post office counters do it dude. The 2kg one is the best, anything over 2kg costs an arm and a leg, I cringe when I go in and some idiot is talked into paying £25 to send a parcel special delivery because it weighs over 2kg.

They are sales people, they have to sell and try to get the customers who don't know any better to spend more.

[struth]

All post office counters do it dude. The 2kg one is the best, anything over 2kg costs an arm and a leg, I cringe when I go in and some idiot is talked into paying £25 to send a parcel special delivery because it weighs over 2kg.

They are sales people, they have to sell and try to get the customers who don't know any better to spend more.

Not all. The post office counter I use has very helpful women in it who will do all they can to get you the best value you can. The main P O is not so good. One of the reasons I drive the extra few miles. Also I can get parked close

[Tim]

All post office counters do it dude.

It's the first time I have encountered it to be honest and I post a fair bit (not as much as you mind). I do understand though, that yes, the hard sell has now arrived at the Post Office counter. What got me annoyed is the fact she was trying to hold me to ransom and actually gave factually incorrect information, either through deceit or incompetence.

Hey ho, the times we live in I guess. Just got to suck it up and make sure the bastards don't have you over