Firstly, Marco, thanks for your concerns. I'm sure it will get sorted eventually but of course the fact is it shouldn't need to. All I wanted was the bloody jacket...!
Secondly, as this is a hi-fi forum, be very cautious of Stoneaudio. I ordered a Creek OBH-22 passive preamp from them a few months ago and was told by their website it would be dispatched within three days. After just over a week I decided to phone them to find out what the hell was going on. The response was that they would get one sent out by Creek immediately. Now I don't know about you but to me that immediately means they carry no stocks and deal only with the manufacturers or importers.
I was under the impression that here in the UK it is an offence under trading standard laws to advertise something you do not have. I run a shop and believe me, I cannot advertise items and products I do not have.