Btw, when I (rightfully) complained in the Co-op, and got a member of staff to open another till and serve customers who were waiting (in an ever-growing queue), instead of standing chatting to her mate, the others in the queue thanked me for it! Thing is, they were all moaning about it to themselves prior to me doing something about it!
I just smiled, but thought to myself: 'You've got a tongue in your head too, so why not use it?' Fortunately, timidity has never been my weak point
Thing is, I've worked in retail, and was always told that ultimately it's customers who pay your wages, so when you see one, you stop whatever else you're doing and serve them, before they take their business elsewhere... Sadly, the same message doesn't appear to have been drummed into shop assistants these days!!
Marco.