Hi Paul,
Great news for all folk waiting for their kit, and I think you deserve a big round of applause for the effort you've put in to make this happen, so...
However, this is the bit I don't get:
Why should you have to do that - has Richard lost the use of his tongue, or has he gone all shy?
I simply don't understand why he can't just lift up the phone and call everyone whose kit he's got and apologise and explain the situation. Any reasonable person will listen and accept the quickest route to get their gear back.
I don't see why you have to act as a third party... Could you shed some light on that?
If it's simply to allow him to hide, then that's not solving anything. He has to 'man up', front those he's led a merry dance for months (over a year for some?) and acknowledge that he's made a total arse of things, if his reputation is to ever recover from its current status of zero.
Marco.