had schnitzel and pasta when at a place in livy for my birthday a couple of years ago. it was alas not really schnitzel at all as the chicken was too large and hadnt been beaten etc.. was nice enough tho.
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had schnitzel and pasta when at a place in livy for my birthday a couple of years ago. it was alas not really schnitzel at all as the chicken was too large and hadnt been beaten etc.. was nice enough tho.
Yeah, I'm sure it was fine, and at least you were being treated and not having to cook!:)
However, I'm a nightmare when I go out to restaurants (as is Del), as we have high standards, simply because we're used to eating well at home, so when something's not right, it just gets sent back, and we order something else from the menu that they should be able to get right. We also have a low tolerance threshold for shoddy service or ill-mannered/moody staff, and frequently won't pay (or ask for a discount) if something really wasn't right.
Receiving an apology is fine up to a point, but hitting them in the pocket is usually a much more effective way of 'encouraging' them to do better next time!
And we usually always give places a second chance, unless the experience was particularly dreadful. Brits though, are traditionally not very good at complaining. I should add, however, that we also regularly give compliments if the food is good, or exceptionally so, therefore it cuts both ways. If you're willing to criticise, then when it's deserved you should also be willing to praise!
Our pet hate though is when dishes are put on menus, under a certain description (so we picture in our mids what they should be like), and then arrive nothing like how they were described!:doh: Perhaps your average 'Joe Bloggs' wouldn't know the difference, and/or would put up with something clearly incorrect or inferior, but we do - and so don't!:nono:
That's why when we go out to eat we're fussy about where we go, as the standard of food must be at least as good as we enjoy at home, or hopefully better, otherwise there's no point and we're simply wasting money...
Marco.
Oh, I don't know, quite like a sultry waitressQuote:
Originally Posted by Marco
Nothing worse (well I guess there is) than going to a restaurant and thinking "we do better at home". We do complain but make it clear we are not moaning at the staff, it's not usually their fault. If a meal is naff, they are dead to me, I won't go again as I don't believe a good restaurant can have a bad day.Quote:
Originally Posted by Marco
No, you're thinking of 'slutty'!:bum:Quote:
Originally Posted by Roy S
Would you care for dessert, sir? I can show you the 'specials board' upstairs...? :D
Marco.
No. No food. Sex. I want sex. Bring me some sex. [The others call for Storch, but Trapper John points at Hot-Lips] No, no, no, that one. Bring me that one over there. That one. The sultry bitch with the fire in her eyes. Take her clothes off! I want that one, yes. Take her clothes off and bring her to me now.
Mash
Steady Grant you'll have a connary!Quote:
Originally Posted by struth
Well, the staff aren't cooking the food, so you can't blame them for that, but they're taking the orders and serving it, so I at least expect a friendly smile and overall pleasant demeanour. That's one of the reasons why we avoid large (city centre) establishments or chains, as the (often foreign) staff are usually on 'buttons an hour', and grumpy as hell! Not the relaxing, enjoyable experience we're looking for when we're dining out.Quote:
Originally Posted by hifi_dave
On the contrary, it's usually the opposite in small, family-run places, out with of large towns or cities, where owners often employ people from the local community, and who usually take great pride in their jobs and couldn't be more obliging or friendlier. The food also tends to be much better there too, so those are the types of places we tend to target, and are rarely disappointed:)
I disagree though on your statement that good restaurants can't have a bad day. At the end of the day, they're run by humans, and we can all have a bad day, sometimes for unpredictable reasons outside of our control. Remember that restaurants, just like any other business, rely on staff (kitchen and waiting) and suppliers, so if any part of that 'chain' breaks down, there's bound to be some sort of knock-on effect.
No, in my experience you often get to know more about a restaurant (or any business), and particularly the owner or manager, when assessing how they deal with complaints! If they deal with it well, and successfully address the issues caused from them having an off day, and make up for it by being much better, or faultless, next time, then they'll continue getting our business. That's why we generally always give second chances, as no-one is perfect!
And we've made some good friends/built up good relationships with restaurants over the years, and subsequently enjoyed superb food and service from them, by adopting that attitude:cool:
Marco.
Sean or Connie?;)Quote:
Originally Posted by Roy S
Did you mean coronary, daftee?:D
Marco.
its a Del boy saying:eyebrows:Quote:
Originally Posted by Marco