UPS Warning - Don’t Bother!!!!
A word of warning for those dispatching HiFi using (F*ck) UPS - please think again.
I paid £22 to have a turntable delivered, with insurance- they delivered it alright, in pieces!!
Over 2 weeks on & lots of emails & calls to a less than useless call centre & I eventually get a mail from the head of UK, telling me the damage was caused because I didn’t pack it well enough - nothing to do with them playing football with it. The receiver commented on how well it was packed & surprised how it got damaged.
They returned the table to me, wait for it with more damage than when it was originally received - they’re not even willing to acknowledge this even though I have photographic evidence!
Regardless of not paying for the damage, they’re not even going to refund me the original £22 I paid for insured delivery so I now have a knackered TT that was worth around £400 before they got their hands on it that I have paid £22 for the privilege of being returned to me.
Total shower of s*it with no concern for the customer at all. I’ve also since found out that they don’t have a complaints department - probably because they’d be overwhelmed!!
Anyway, my rant over but just a word of warning to others who might think using a so called reputable company is worth the extra - well it isn’t so might as well use Hermes or DPD
UPS Warning - Don’t Bother!!!!
Quote:
Originally Posted by
hifi_dave
I send parcels by UPS every week, worldwide and have done for the past 12 years.To date, everything has been delivered on time and without the slightest damage. You must have been unlucky.
Hope you never have an incident because one thing’s for sure they won’t pay out so wouldn’t bother paying for insurance
Delivery services Generally
We have sporadic trouble with all the major delivery services, except Royal Mail/Parcelforce. We live in the sticks, and sat nav is not your friend, paradoxically, if you can read a map we should be easier to find.
Most multi-drop drivers are probably minimum-wage, and chased by their management to get lots of drops done in a day - they work to a rule of averages - should get delivered sometime.