Hey
Is there a general thread for praising dealers ?
I've got a couple I'd like to big up but don't know where to do it ??
:scratch:
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Hey
Is there a general thread for praising dealers ?
I've got a couple I'd like to big up but don't know where to do it ??
:scratch:
Alrighty then :eyebrows:
Firstly, I'd like to praise Audio T in Chandler's Ford, near Southampton.
I dropped my faulty Rega Jura speaker in to them yesterday and had an email late in the afternoon to say they'd replaced the knackered unit and I could collect it.
I picked it up first thing this morning and have spent the day so far enjoying it thoroughly.
The service I received from Alan there was first class and the price to fix it was very reasonable.
Credit where it's due, I'm extremely happy with the experience.
Second, I'd like to big up David from Radlett Audio, who offered to perform the same job and was very magnanimous when I explained Audio T had finally answered my enquiry .. even though he'd ordered a replacement driver by that point :doh:
I can't speak highly enough of his attitude and faultless service levels.
If you're anywhere near Saffron Waldon, seek out this man and shake his hand on my behalf, please :)
I worked in retail for twenty years and like to give positive feedback when I feel it's warranted.
Any more for any more ?
I've always had good service from Audio T in Cheltenham. They very much left me to my own devices when auditioning speakers in their upstairs demo room. Just popped up to offer another cuppa or see if I wanted to try a different pair of speakers. They also did a nice job of servicing my LP12 and fitting a Heed Orbit to it. They are always happy to chat about Hi-Fi related stuff.
I also always get great service from David at MRCU.
yes i bought my focals from audio t in cheltenham , brilliant service and they went to great effort to source a 1008be to comapre the 1028be with . highly commended
may i recommend santosh at concerto audio who recently looked after me well with a small item
bd audio for excellent service and back up recently
and many more including mcru
Hi there
I'd like to praise Acton Gate Audio in wrexham.. great audio shop ran by real enthusiasts. I've spent a few afternoons there swapping bits of kit around to get what works for me. I bought my speakers, Bluray player and a few other items there.
Great guys to deal with.
Thanks John
Perhaps there frightened of a bad review from Marco !. ( Joke ) . On a more serious note its good to see some dealers
still open, much needed I think.
Ordered a Shure cartridge from Juno Records last week. http://www.juno.co.uk/ They were very prompt and a pleasure to deal with.
Would seriously love to big up the Audio Rooms in Hull. Fantastic hi-fi showroom/dealers.
Stan Beresford needs a mention here he goes far and above any guy I know in the audio field ,don't ever change Stan.
I have always had excellent service from Paul Hobson at Moorgate Acoustics, who recently sold my old Linn / Naim active system to good effect. I would also like to praise David Brook of Brook Audio / MCRU. I recently purchased new speaker cables and a digital interconnect from him. The speaker cables were a no-brainer, but he won't let me pay for the digital interconnect until I am satisfied it is better than my original cable. Not many retailers would do that.
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Another vote for Stan hereQuote:
Originally Posted by tim1750
Tony Sallis at Coherent is extremely good
Dale Linzey at Audio Note Lounge. Always had very good service from Dale. Communication is fluid. Good straight forward attitude, but pleasant at the same time.
Answers emails very quickly too!
Highly recommended.
S.
Bought a few things from Hugo at Ammonite Acoustics recently ... excellent service, good value and a true enthusiast too ... highly recommended!
Hi Guys
Here is a mention for Simon and the guys at HiFi Sound at Stockton-On-Tees.
Have had a major change of gear this year (facilitated by being made redundant) and getting a new great job.
Have chopped in my TT and 2 arms (the audio type not the ones attached to my body)
I've taken home a Nottingham Analogue Dais and Graham Phantom with an SME 309 to follow.
Great to deal with, very fair and honest and most happy with the whole proceedings.
HiFi Sound come very highly recommended from me, though I realise there are quite a few here who already know what a great guy he is.
George at Heathcote Audio, real nice chap to talk with and sorted me an Alchemist Kraken amp.
I've tried to find the thread about dealers but b*gger me if I can, and I wanted to say something about my experience with Hugo at ammonite audio. Mods you can move.
Not so long ago I bought a Miyajima Shilabe cart from Hugo, who was very helpful and not in the least bit pushy about the sale. He let me take my time and when I finally got it and suggested it had a problem he sent me both a new Shilabe and a Kansui to try wth no pressure about time. Remember I'm in Spain so i think it was very good of him to trust me with around 8k of carts.
I've just bought a Reed 3p Tonearm from him, it arrived yesterday, and once again Hugo has been more than helpful. He even made 2 videos for me covering the arm and turntable set up so I wouldn't have any problems. The arm is working beautifully and I'll post some thoughts later.
I wouldn't hesitate to buy from Hugo, not only does he know what he's talking about he's also a true enthusiast first and foremost and a retailer second. A true gent.
It's the first sticky thread right at the top of this section, Mr Magoo! :ner:;)Quote:
Originally Posted by farflungstar
I'll merge this with it in a minute. Totally agree with you about Hugo - one of the hi-fi industry's genuine good guys, and a pleasure to have here as trader and a friend :)
Marco.
Thanks Marco.
Niento problemo :)
Marco.
Deco Audio, I'd lost a pip on Something Solid stand, not only did I receive pip for free but tube of superglue and strip of sandpaper to level them ��
In British Columbia Canada;
Soundhounds in Victoria, B.C. - These are the guys that have won me over to Audio Note. Recently the owner passed away and the manager has retired, but the rest of the folks there are continuing the tradition of good old fashioned service and a relaxed atmosphere.
Element Acoustics in Richmond, B.C. - Edward Ku is slowly but surely taking over the high end market in the Vancouver area as he brings in a lot of brands that aren't run of the mill but have impressed him. He has on display up to a dozen different turntables at a time. Stellar service.
big thanks to dave wood and paul benge of hi fi guy for driving 7 hours to get to my house to sort me out some nice speakers . highly recommended
Mark Grant
I ordered a HDX1 interconnect, but it got lost in the post or stolen? Mark sent a replacement via recorded delivery in quick time.
Superb service and very pleased with the cable.
Buy with confidence.
I needed a small part that was missing from the lift mechanism on my old Manticore turntable. Originally came with arm made by Rega so I figured Rega might be my best bet to source the part. They only deal via their approved dealer network so, being in a bit of a hurry, I sent emails enquiring about the part I needed to half a dozen Rega dealers. Only one responded and they said yes they could get one from Rega, quoted a fair price and very fair postage to France, and kept me in the loop via email continually. I was very very impressed with how my tiny order was given proper attention. If I am in the market for new, high end audio gear I would give them first crack at my business. http://www.oandlhifi.co.uk/
Otherwise known as Oranges and Lemons.. ask for Asa.
unless you have a paid for trade account, you cannot advertise your business Dave.
Unless I'm being particularly thick, I don't think Dave is advertising his own business, just giving a friendly nod to Oranges and Lemons for helping him out.
Anyway, Chord Electronics; my Chord DAC, well out of warranty, developed a fault. I rang them up, they asked me to send it to them for a check-up. Almost by return of post, the DAC came back with the fault repaired free of charge.
if its that way then fine. its worded that its his... no problem if its not
The wording was misleading. I got the impression Dave was linking to a trade site of his own.Quote:
Originally Posted by Joe
Sorry guys. I'm not in business these days. Just retired and trying to find an interest that doesn't require physical aggro to my broken spinal vertebra. I have no connection with the company I mentioned above apart from being impressed with the attention I received for such a small purchase. I won't recommend anyone else in future.
I would like to recommend both Paul & Wendy at HiFi Lounge in Biggleswade. Always made to feel welcome even when not purchasing. Problems sorted post haste (I’m on my 3rd Chord Poly).
I would recommend Mik Bhavnani of Unique Audio watford he has given me sterling service since 1993, and has incredible knowledge for especially when it comes to analogue replay ,the he can source most things from the most humble to the rare and exotic. He also has the the biggest display of Sme products I have ever seen.
Another vote for Stan Beresford, nothings too much trouble for Stan service by email and texts throughout my purchase a couple of weeks ago.
Due to my remote location deep in Cornwall and lack of many HiFi outlets in the County, I've used Superfi and had excellent service with next day delivery.
I would like to add Doug Brady Hifi in warrington to this list if I may. They've been looking after me for the last 5/6 years or so, always very welcoming, knowledgeable and a pleasure to deal with. There is no hard sell from them, they only want to sell you products that they would be happy to use themselves. Back up from them has been great too. I have 3 hifi shops in the city where I live but I am more than happy to travel the 25 miles to use these guys.
Bump for Stan. Great service all round. Lovely experience, got exactly what I was after
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The guys at the 'Exeter' Richer Sounds. Very polite and efficient. Another shout-out to Dale Linzey at Audio Note Lounge. Down to earth chap!
S.
Praise for the gents at Elite Audio,
Usual good welcome with time for a bit of banter and to see some of the nice products on display. Didn't even carry my speakers out of the car and new speakers plus stands carried to the car. As always 1st class. Loving the new speakers as well. Pair of Wharfedale Linton Heritage. Performing as we speak with amazing clarity and sound stage. And the wife loves them as well. Was actually in the audience last night listening to Dan Fogelberg at Carnegie.
Will be visiting them again methinks.
Colin
Hope you enjoy your new speakers Colin, a fair trek from Argyll & Bute to the east coast, must have been a good deal.Quote:
Originally Posted by Colin2040
I travel a fair bit anyway, live in central Glasgow during the week and was originally brought up in east. So was at Leuchars for a supercar race day a present for my son and it seemed only manners that I go and see the team at Elite . Have dealt with Mark and Gary for many years and always good service and deals. Speakers are just what I needed great performance for the money. Problem is I saw some nice shiny toys in the store so will have to return. I can recommend a visit.
Colin
I gave them a call when I saw your post Colin, and have discussing purchasing a turntable from them, been very impressed with my chats with Mark.Quote:
Originally Posted by Colin2040
I would like to recommend Dave Cawley at Soundhifi.com in Dartmouth, a real gent and massively knowledgeable about all things turntable wise. A real Technics turntable specialist, some Hi-Fi magazines use his upgraded turntables as their reference deck, a a really nice guy as well.
Kingscote Audio in Torquay. Richard is very good to deal with. Unpretentious and approachable chap.
S.
That’s good they had some nice turntables on display when I was there. I can only speak from my experience and they always offer me good trade in prices and they do tend to offer honest advice not always what the most expensive . If you have the time it’s worth arranging a visit, you always feel that you are not rushed and can spend some time listening to your potential purchases.
Another shout for, Elite Audio, started with good discussions with Mark about my turntable needs, was offered a decent trade on my own turntable.
The new turntable subsequently delivered, with Mark visiting to ensure everything was set up correctly, it’s over a 2 hour drive from their place to my house, so not exactly just round the corner.
2 dealers come to mind around the south east area.
Two different price points, but both seriously focused on excellent customer service.
The Audiobarn on the outskirts of Harlow definitely worthy of high praise. Some pretty upmarket gear, with service equal to it.
Sevenoaks Hifi in Cambridge. A more mainstream range of gear, but still give excellent advice & service. They are obviously genuine enthusiasts & the coffee is decent too!
For us Audiophiles down in Cornwall speak to AcusticStreams, ask for Robbie, there based on Rospeath Industrial Estate, Crowlas, Nr Penzance.
Where I got my new Rega Elex-R from, nice listening room and masses of Quality HiFi you could spend a small fortune in there without trying, not pushy for a sale and more interested in making sure you get what sounds good to you, nothings to much trouble and they will connect up what ever you fancy.:D
Adam Cormack at Eden Audio. Pleasant chap to deal with. Check out his YouTube channel.
S.
Not a really dealer but he does build and sell some cracking amps, I think Firebottle deserves credit for all the help support and equipment mods he has done for me and no doubt many others too. Thank you Alan
IAN
Yes, absolutely a top banana.Quote:
Originally Posted by Mr.Ian
I'll vouch for that. He also wears the best trousers.Quote:
Originally Posted by Bigman80