Originally Posted by
synsei
This is exactly what I feared would happen. Am I the only one who can see the pain and anguish that is being instilled here and we all know where it originates from. Some people have talked in the past about the need to develop a thick skin when dealing with Mr Dunn. Why? Take a moment to think about that. What if someone were to treat you in the manner which is de rigeur on HFS when out in public? How would you deal with it? How did you deal with it? I'm sure it must have happened once or twice. There is no excuse for rudeness and this has gone way beyond that.
The irony of Mr Dunn's rants about the industry are not lost on me. I've noticed that he saves his most potent ire for those, mainly British concerns, which are more successful than his and anybody who supports those concerns, be they customers or agents. He justifies his actions by spouting off about how Naim & Linn were instrumental in 'destroying' the industry late last century and he also blames them for the loss of his previous business, and yet here we are in 2013 and many of us have fine British products sat in our racks sourced from independent home grown businesses which aren't called Naim or Linn, although these two outfits play their part too. For me this demonstrates his real weakness. Any business owner worth his or her salt would adapt to survive. This may involve restructuring the business, re-positioning it in the marketplace and/or changing its marketing policy. However Mr Dunn cannot do this as he has painted himself into a corner with his constant demonisation of manufacturers, dealers and their methods, and yet the only thing these concerns are guilty of is good business practice. They adapted therefore they survived... Put simply, his pride won't let him adapt in the manner he should. To act on any of the points I made he would need to become the enemy and that will never happen. Eventually natural selection will take its course and NVA will go out of business because he will simply run out of people who want to deal with him.