Signed up to a new 2 year fixed deal with my current provider in the summer, one proviso was I had a smart meter installed. No problem, arranged the date, booked the day off, and despite the confirmation emails, no one turned up, and then the day after I get an email to say they couldn’t make it due to unforeseen circumstances and could I call them back to rearrange... no apology no attempt to contact me. Suffice to say I will be playing hard to get!

