Bushmaster DAC burn-in

AOS,
Has enabled BM buyers to share experience. Maybe a few of us have been unlucky with early models. At the end of the day the experience has cost me £20 in postage and a lesson to perhaps hang back and wait a while to let problems be ironed out on new products. Stan refunded me on return of the unit, hopefully He can get to the bottom of the problem.
From my own experience with motorcycle problems dealing with sellers/ dealers can have you thinking it is just your bike.....forums enable people round the globe to share info and come to solutions.
I must admit, I dont like being a product developer for manufacturers that havent done a thorough job in the first place.

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Originally Posted by wee tee cee

AOS,
Has enabled BM buyers to share experience. Maybe a few of us have been unlucky with early models. At the end of the day the experience has cost me £20 in postage and a lesson to perhaps hang back and wait a while to let problems be ironed out on new products. Stan refunded me on return of the unit, hopefully He can get to the bottom of the problem.
From my own experience with motorcycle problems dealing with sellers/ dealers can have you thinking it is just your bike.....forums enable people round the globe to share info and come to solutions.
I must admit, I dont like being a product developer for manufacturers that havent done a thorough job in the first place.

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Not being funny but why has it cost you £20, you returned the product as faulty/bad unit etc?

Gaz,
The tenner to ship it to me was deducted from the refund and the RD on my part cost a tenner. A bit pricey for a fortnight of ownership.
Tony.

Distance Selling Regulations states if goods are faulty initial delivery costs must be refunded too.

As a show of good faith and Customer Service it would be good if you didn't have to pay to return the Dac either.
Its not a case of you "changing your mind" here, the Dac did not work properly.

Expensive fortnight as you say, not to mention the RD...

Gary,
I will absorb it...lesson learned.
Tony.

if you pay peanuts....

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Originally Posted by wee tee cee

I must admit, I dont like being a product developer for manufacturers that havent done a thorough job in the first place.

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That's a little unfair, Tony. There are many of us who have not received a faulty unit. Every product ever made has had failures (even Lexus). The telling differentiator is the after-sales service.

Martin,
Enjoy what you have, my BM sounded very goods as a DAC and headamp when it was working. I have a 3 year old dac magic/2 year old MF MF1/cheap Chinese jobbie......none have missed a beat. The BM and caiman are the only audio components that I have had to send back to a manufacturer.
Sell me something that is bullet proof for 50 quid extra that is reliable, rather than the faff of an excellent product that shits itself within a couple of weeks of ownership........just my take.
Its how reputation is built......I wont buy another regardless.....

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Originally Posted by sq225917

if you pay peanuts....

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Uncalled for as you don't have a dog in this race...

Electronic failure is not just restricted to products at a particular price range. I have had high end equipment fail fresh out of the box or a few days after it was installed. Nothing is bullet proof.