David - this is a very real case of poor product QC and Ortofon's response to Marco will be of great interest to all of us. If people are questioning Ortofon's product quality then the thread will have served its purpose.
David - this is a very real case of poor product QC and Ortofon's response to Marco will be of great interest to all of us. If people are questioning Ortofon's product quality then the thread will have served its purpose.
It took Ortofon 4 attempts to get a Kontrapunkt B to me that worked properly.....the 1st 3 had suspension problems.
The fact that it has to go to Denmark is not a good sign. Henley Designs should have exchanged the cartridge without question and I can't believe repairing the arm problem is that complicated. Henley being UK importer should be able to resolve problems. After all they are known to take a big slurp on top of Ortofon prices elsewhere.
Hi Paul,
The arm I'm unsure about, although it doesn't look an easy one to fix (so my guess is that I'll end up with a new one), but as far as the cartridge is concerned, the problem is that no-one carries stock of much these days, including Henley.
So it's that and the fact that SPUs are apparently made to order, which I can confirm. I had to wait about 4 weeks for the dodgy one to arrive, which of course wouldn't have been the case had Henley carried stock, so I can't really blame them for the situation.
The fault for the cartridge debacle is entirely with Ortofon.
I've been assured by my dealer that everything will be sorted out to my satisfaction, as soon as is humanly possible, so now I'm afraid it's simply a case of waiting and being patient :)
Marco.
If the SPU's are made to order this makes matters worse. How they can cock up QC on a bespoke item is beyond belief. Looks like you may have a lengthy wait (more than a few days anyway).
Yup, and I do agree with you. Let's see, however, how they handle the situation before we make any conclusive judgements :)
Marco.
Hi Marco,
Been off-line for while, so have only just read of your news. This is an inexcusable lapse in quality control of Ortofon's flagship design. And being made to order, is all the more unacceptable.
Provision of a new sample is the very least Ortofon can do - along with an apology. Reading of other tales of lapsed QC by Ortofon is worrying.
Had you used an SME Series 2 arm, azimuth adjustments can be made at the arm. This is done by inserting a (table) knife blade into the two headshell pin-alignment slots, using the knife as a lever to rotate the bayonet socket. This can be done without touching the grub screw on the underside of the arm, however it is very stiff. Loosening, but not removing the grub screw greatly helps. The grub screw is then tightened after azimuth adjustment.
Regards
As I mentioned in my previous post Paul, they shouldn't have. I have serious doubts that this unit went through QC at all because had it done so the fault would have been picked up. Considering SPU's are a quality product and made to order, those who are chosen to manufacture them should do so with a certain amount of pride. Likewise, the QC procedure allotted to this product should be absolutely stringent. I concur with what Martin has written in his post and I await Ortofon's next move with interest. Any company can make a mistake, it is the manner in which they deal with the situation subsequently that defines their reputation, and it goes without saying that they should learn from it.Quote:
Originally Posted by Audioman
I'm sorry to hear of your Kontrapunkt woes Clive, I'm glad it was rectified in the end. I realise four incidents of poor workmanship isn't in itself indicative of a trend, but it doesn't look good, does it?.Quote:
Originally Posted by Clive
Sorry to read of your woes Marco. A poor excuse, but I think I saw a pic of Ortofon testing cartridges in a 3009/3012 SME, and since these use a friction azimuth adjustment, the socket may have been slightly on the pee when the SPU was set-up?
Like I said, a poor excuse but possible?????
I beggared up a micro-switch on the Micro Seiki CD player last weekend. There are six of them around the loading mechanism, some in pairs, and this switch was still being used in the classic CD-7 model in the late 90's. It's no longer available and I'm having to improvise a replacement in the hope it fits and will work the same... A tragedy that such a substantial and superb machine may have to be scrapped once the laser fails, as I don't think anyone makes replacements for the CD-M1 mech now.....
I bought a brand new 2M Blue, sounded very fuzzy indeed, obviously something amiss, sent it back got a replacement, no problem.