Mikey,
Nah, of course I won't mind waiting for that. But the difference is Darren's upfront about the timescale required to do the job. He hasn't quoted me 2 weeks to do the job (or whatever) and then actually taken two months to finish it, which appears to be along the lines of what ESco have done with Scoobs.
I don't mind waiting 2 months to get a job done to my satisfaction, providing I've been told in the first place that's how long it will take. What I will *NOT* tolerate is being told one thing and it ending up being something very different. Furniture and carpet stores, for example, do this regularly when you order goods, and many other places too, and it's totally inexcusable. In business you deliver what you promise - end of. It's how I've always run my business and why through sheer bloody hard work and a dedication to perfection I now don't have a mortgage to pay... ;)
Marco.
