2 year EU Guarantee/warranty

[Reid Malenfant]

I'm posting this here so all you members & non member reading this know your rights under EU law :)

Most people in the UK think that they only get a single year guarantee with anything they buy new & can only extend it if paying for more - WRONG!

Under EU law which is effectively what we are under :rolleyes: We actually get two years guarantee! The first year is supplied by the manufacturer, the second by whoever sold you the item that has broken ;)

In case you are a little dubious about this please read the following cutting from the Daily Mail & then have a little smile to yourself :eyebrows:

http://i939.photobucket.com/albums/ad240/speakermark/Image1-1-2.jpg


Have fun :lol:

[The Grand Wazoo]

It's also useful to know that the Sale of Goods Act protects you far more than your friendly extended warranty wielding retailer would have you believe.

This sets it out fairly helpfully:
http://whatconsumer.co.uk/the-sale-of-goods-act/

[technobear]

Well I didn't know that. Thanks chaps. Most useful.

[HighFidelityGuy]

Thanks Mark. I have a couple of questions; I've read a lot of stuff on this subject recently and so far I've not been able to establish exactly what we are entitled to under this two or six year guarantee if our product breaks. It just mentions a repair or replacement. So if it needs repairing outside of the first year, who pays for the repair, the customer or the store? If it's the store, is that just within the first two years or the whole six years? Secondly, if the product can't be repaired, are you entitled to a replacement of equal price or equal spec? :scratch:

Consumer Rights have been unable to fully answer this question for me and have at no time mentioned this two year EU guarantee.

My situation is that I have a broken TV that cost me £450 just under two years ago. I took out a five year extended warranty for £50. The store can't repair the TV and are saying that I can only claim £350 back against a new TV. The extended warranty says that I can have a replacement of equivalent spec. They are saying that an equivalent spec now costs £350.

So, am I entitled to a new TV worth £450, or one worth £350? :confused:

[sq225917]

It depends on the product in question, but generally electrical goods for none professional use are as follows.

12 months, no quibble no fault, if it fails retailer has to prove the item was broken by the user to avoid repair, replace or refund at their discretion.

Next twelve months, if it fails you have to be able to prove it was a manufacturing fault and if you can't they need offer you a big fat nothing.

Next four years, you have to prove it was a manufacturing fault and if the manufacturer does not hold stock of parts to repair at their cost then they have to replace.

After 6 years they do not have to hold stock and are under no compulsion to service.

But your contract is always with the retailer, never the manufacturer, this was revised in 1984, so never be palmed off with we'd love to help but 'they' don't make the parts for it. Don't mess about with the manager ask to speak to a retailers legal dept, that moves them...


HFG you are entitled to a replacement of similar spec, price doesn't come into it, unless they have no similar spec in which case they have to prove it can be purchased for the replacement price they quote.