Extra payment

[John]

Recently I ordered a 2 wall TT shelf from my local audio specialist I paid up in front I went to pick up yesterday I was told I have to pay another £20 as the product has just gone up
What really pisses me off is that the salesman was on the phone to the supplier and told me the price after the telephone conversation
If I accept this I pronarly never use them again as feel quite conned
Even when they phoned to say it was ready for collection they did not say anything

[Beechwoods]

I'm sure you could talk them into a discount if you explained the situation face to face John, particularly if you politely explained that this could be either the first of many potential purchases, or the last, depending on how they handled it. It sounds like they're trying it on and would reconsider if challenged.

[John]

i bought quite a bit of gear before from them and must admit was shocked I not paid yet said I would come back after payday as did not expect this

[Reid Malenfant]

Jeez John, that's a bit severe :eek: I think if you have a chat with them as Nick says you might get somewhere ;)

When i bought my 56" TV i agreed to pay the price that Richer Sounds where advertising it on the web at, at the time that was £3000 :eyebrows: The thing is they had to get one to the Cambridge shop for me to pick it up & there was some slight difficulty over a deposit as they wanted me to go into the shop to pay it. A chat on the phone & they took a 10% deposit (£299.99) via debit card...

I kept watching the prices for it on the web & saw Richer Sounds reduced it to firstly £2199 & then to £2000 :eek: Needless to say when i went to pick it up i still got the thing at the advertised web price of £2000 after a brief chat :)

Just looked & they are now at £1299 :eyebrows: :rolleyes:

[Beechwoods]

John, if you've spent consistently with them before, just let them know how much, gently in the course of making your case; I think they'll realise that they misjudged the situation. Hopefully you were just speaking to the Saturday boy when you were told the price had gone up. Make sure you speak to the person in charge :) Hopefully that'll be the person you've dealt with before.

[John]

I phone tommorow I be tactful and hope they see the error of their ways

[StanleyB]

Recently I ordered a 2 wall TT shelf from my local audio specialist I paid up in front I went to pick up yesterday I was told I have to pay another £20 as the product has just gone up
When you bought and paid for the item, you entered into a contract with the shop. I am sure that they have to hand over the item since you already paid for it. Might be worth calling Trading Standards and then point out to the shop that you are well known in internet forums. A quick mention of their behaviour on the net and publication of their name and address will show up in the search engines. I am sure it would be more than £20 they are gonna be short of after that.

[Grez]

If you paid a deposit you will have made a binding contract and they shouldn't be able to charge you the extra. Legally, if no deposit was paid, you have the right to tell them you won't pay the extra and then walk away. Morally (ethically? never really knew the difference), the shop should have contacted you and told you about the price hike prior to ordering the goods. Because they didn't do that, you should not be expected to pay the extra money. However, there is probably no obligation for them to sell the item to you at the original price either!

I hope this is making sense.

In your position, what I would do is write a letter/e-mail to the manager of the shop and explain the situation. Don't be aggressive in your tone, but be firm. Tell them how disappointed you are that as a previously satisfied customer, you didn't think that you would be treated like this by the shop, and that you would have expected a courtesy call to explain the situation before the goods had been ordered; especially as you'd had the price confirmed from the salesman when you put in your order.

Say that you'll have to consider whether you actually want to pay the extra £20 and you would like to hear the manager's comments on the situation.

That puts the ball firmly in their court. They won't particularly want to be lumbered with your goods and they may well offer you an incentive to get them off their hands. I've found that this type of approach usually works fairly well. If you write, it means that you can't be interrupted and have the subject of the conversation changed by people who are totally intent on defending their position. It also gives you the chance to word your complaint firmly but without being aggressive. Don't threaten, just emphasise how let-down you feel and how you didn't expect this poor level of service from a company you had previously trusted.

I hope it works out for you.

:)

[Marco]

Hi John,

*That* is, quite simply, not on! :steam:

I agree with Stan on both counts.... I'm almost certain it's illegal, so check with trading standards before contacting the shop.

On the second point, ask them to log onto www.theartofsound.net/forum and have a look around, and then tell them you're a moderator there, and that you would be, erm, 'eternally grateful' if they reconsidered the situation ;)

Marco.

[DSJR]

It's been said above, but when you placed the order, the shop agree to sell you the item at the agreed price. Now, if the manufacturer is playing silly beggars, then I think it's the shop's prerogative to re-negotiate with them, so the shop isn't out of pocket. perhaps a call to the manufacturer is also in order, as the sales chap was supposedly on the phone to them at the time of the order?

[John]

Not only did I place the order I paid everything up front...anyway lets see what tommorow will bring I hope I do not have to name and shame

[Techno Commander]

If you paid fully up front, then I assume you have a receipt.
Therefore the item its legally yours. They are trying to extort additional funds from you. I would tell them where to stick their £20.

[Alex_UK]

I'm very much a man of honour, principals and morals - IMHO all three of those would be broken by this dealer if they continue down the path they appear to have embarked - personally, if they do not honour the contract (IMO it was certainly a binding contract and they should stick to it) I would tell them where to stick it and have my money back (even if I couldn't get it cheaper anywhere else! - as I said, I'm a man of principle!)

That said, I'm sure a tactful and diplomatic conversation with them will win the day unless they are a completely inept business!

[Techno Commander]

If they dont reconsider, please name them so I can prevent any of my money going their way.

[Grez]

Sorry, I hadn't realised that you'd paid up front. You therefore contracted to buy it at that price and they're in breach of contract by asking you to stump up any extra. It should have been down to them to negotiate with the supplier if they were then unable to supply at that price. The goods are yours and there's nothing they can do legally to make you pay any extra.

I can't see how they could have the gall to ask for more in that case - it was their mistake and they now need to cover the extra cost.

[michaelhigh]

I would write the letter on paper, an email doesn't carry the weight of a hand-delivered notice from the postman addressed to the man-in-charge, and it shows that you mean business. I would word it firmly, politely, but with intent to show you are willing to listen to a reply of some sort. You may get the response you are looking for with that approach. Good luck with your effort to get the matter sorted.

[The Vinyl Adventure]

Yeah that's bollocks, they can't do that, we have this problem in the shop - customer orders something and we find the trade price has changed ... It's the shops problem!
I bought some bits for my quadraspire rack from audio-t, the guy quoted them the trade price first on the phone, they assumed it was the rrp and quoted me that, that's what I paid, they found out I had only paid the trade price whilst waiting for it to come in ... They had no choice to let me have them as I had already paid... They made a loss... And willingly ... It was thier mistake, but they admitted it and that was that ... And apart from a cartridge I haven't spent any money in there in years!

[Spectral Morn]

Not only did I place the order I paid everything up front...anyway lets see what tommorow will bring I hope I do not have to name and shame

Legally binding contract John....they must supply you at the agreed price to do anything else is breaking the law....trading standards would be very interested in this case.

These things happen sometimes but with it being a small increase the dealer will still make a profit all-be-it a slightly smaller one.

Talk to the shop manager.


Regards D S D L

[DSJR]

If you continue to have a problem, get in touch with the local Citizen's Advice Bureau. Speaking as an ex-adviser for this charitable organisation, I can confirm that they'd LOVE the chance to help you, with advice, phone calls/letters etc and your case may even go on to their "Social Policy" issues, which is another aspect of this service.

[John]

Must admit still pissed off with this shop I am so tempted to name them
They now want me to pay only 12 pound extra as said they quoted me for a one tier wall shelf not two tier what a load of bollocks

[Beechwoods]

Sounds like one for Trading Standards John. Halving the amount they're trying to diddle you out of is a tacit admission that they were in the wrong in the first place. And once you've informed Trading Standards, and the Citizens Advice Bureau, who are likely to send a letter first, write to the shop and say you want your money back and having spent £xxxx with them previously, you won't be spending another penny there. Give them 10 days to return your money in full.

[Marco]

I'm thinking of starting up a sticky thread in Blank Canvas entitled 'Name & Shame', where people can recount their tales of woe at the hands of dodgy dealers and/or manufacturers in order to prevent others falling foul of their shameful ways.

Our Google ranking is such these days that 'bad news' written here travels very fast, and so should act as a suitable deterrent for the shysters in the industry to think twice before trying to shaft any of our members! ;)

It may also help those who have been wrongfully treated get some form of compensation.

Marco.

[Grez]

Must admit still pissed off with this shop I am so tempted to name them
They now want me to pay only 12 pound extra as said they quoted me for a one tier wall shelf not two tier what a load of bollocks

Complete tosh! If they quoted you for a 1-tier and ordered you a 2-tier, that's their incompetence and nothing to do with you. Someone's dropped a clod, and they're trying their best to get out of it. I wonder what the next excuse will be...

Stick to your guns, and politely tell them that if they're unwilling to supply you with your goods at the price you paid, then you will have to ask for a full refund plus compensation for all the messing about that you've had to do. Also mention that you'll get in touch with trading standards if they continue trying to give you the runaround.

They quoted you a price. You accepted the quote, ordered the goods and paid all the money up front. If they were unable to fulfil their part of the contract, they should have told you immediately instead of ordering the goods and expecting you to be able or indeed willing to pay the extra money.

Any mistake is on their part and for them to expect you to correct their mistake is totally unreasonable. If their suppliers quoted the wrong price to them on the day you ordered the goods, the dispute is between the shop and the suppliers and has nothing to do with you. If the salesman quoted you for the wrong goods, it's the salesman's fault, not yours.

Hope you get some movement on this soon. Let us know how you get on.

[The Vinyl Adventure]

It's all well and good naming and shaming Marco, but if you are going to do that, in the interests of fairness please set up the opposite :)
I would also suggest that some sort of proof might be a good idea or else you risk axe grinders and revenge plotters ...

And yeah, kudos on the google power, I searched for something that was on here the other day maybe half an hour after it was posted and the image came up in google ... Impresive shit that! Do you have a acurate google rank... I'd be interested to know what it is!