Ebay woes

[Pieoftheday]

Good morning, I have recently sold a power amp on Ebay, the buyer says he used it to play a couple of records after which the amp shut down and now wont power on,my guess is he will now want a refund. I cant recall ever having to refund for anything, what's the procedure? Ta Jim

[CageyH]

Has he checked the fuses?
If it worked, I suspect it is user error, or he is trying to get it for free.

[Pieoftheday]

Has he checked the fuses?
If it worked, I suspect it is user error, or he is trying to get it for free.
Hi Kevin, I'm wondering if its user error too, before he bought it he asked about a remote!!

[Pieoftheday]

Apparently the buyer is using a tisbury pre amp, brilliant, he wants to return it:steam:that's £75 in fees I wknt see again

[Lawrence001]

The process is (or was last time I did it) he raises a return on eBay, you accept. I think eBay offer to deal with the postage but it could end up being Hermes or whatever they're called now and there's a good chance it will arrive totally fkd. You can optionally provide a trackable label like Parcelforce but then the onus could be on you to arrange collection which could go wrong if he doesn't want to stay in waiting.

Hopefully eBay gives you the option of selecting Parcelforce or similar rather than the crap default service but you will pay the shipping both ways regardless.

[Pieoftheday]

Hello Lawrence, yeah the buyer opened the return which I accepted and I get to refund him when I get it back. The message from Ebay says that if I refund straight away, they close the return and they cant guarantee I'd get it back! Do you know if I lose my Ebay fees now?

[CageyH]

This may be useful: https://community.ebay.com/t5/Selling/Recovering-eBay-Seller-fees-on-a-returned-item/td-p/33827295#:~:text=eBay%20will%20reimburse%20seller% 20fees,has%20to%20cover%20the%20difference.

[Pieoftheday]

This may be useful: https://community.ebay.com/t5/Selling/Recovering-eBay-Seller-fees-on-a-returned-item/td-p/33827295#:~:text=eBay%20will%20reimburse%20seller% 20fees,has%20to%20cover%20the%20difference.
Thanks for that

[CageyH]

I Hope that it is only a question of an internal fuse blowing.
I find that eBay is becoming more and more like this, so I no longer sell HiFi on there now.

[Pieoftheday]

I Hope that it is only a question of an internal fuse blowing.
I find that eBay is becoming more and more like this, so I no longer sell HiFi on there now.
Luckily the amp is still under warranty so I wont be out of pocket, apart from postage. Still a pain in the arse though as it was working perfectly well for me

[CageyH]

Does warranty cover “user error”?

[Pieoftheday]

Does warranty cover “user error”?
I dont know about that, he did send a pic of it in his system and it looked hooked up correctly to me. I'm wondering if the amp wasnt detecting the signal from his tisbury pre and went into sleep mode,I had a similar issue with a cambridge audio power amp some years ago. The Roksan manual also mentions this

[CageyH]

I hope it is as simple as that. :thumbsup:

[Pieoftheday]

I hope it is as simple as that. :thumbsup:
Me too:)

[Pieoftheday]

Well I've got the amp back and then buyer was unfortunately correct, I've tried a different power lead but nothing, I was going to try the spare internal fuse but there isnt one, so I've contacted Roksan for a repair under warranty :(

[Lawrence001]

Many years ago I sold an amp on eBay and it came back not working. The well known shop I took it to said the outputs had been shorted and blown the transistors, there was no way it could have happened in transit. Unfortunately eBay had refunded the buyer on return before I got the report.

[Pieoftheday]

Many years ago I sold an amp on eBay and it came back not working. The well known shop I took it to said the outputs had been shorted and blown the transistors, there was no way it could have happened in transit. Unfortunately eBay had refunded the buyer on return before I got the report.

Lawrence, ebay just give a couple of days to refund the buyer when using their open a case procedure after the seller gets it returned so no.real time to investigate what could be wrong,if you don't use their return procedure the seller can lose their money and the product they sold aswell as the fees! Have started contact with Roksan so we'll see what happens ,time for wine I reckon

[Pieoftheday]

Well I'm a bit confused now,I refunded after receiving my amp back, my Ebay account shows all done and dusted and then Ebay have put £450 in my bank account :scratch:

[CageyH]

Well I'm a bit confused now,I refunded after receiving my amp back, my Ebay account shows all done and dusted and then Ebay have put £450 in my bank account :scratch:

:lol:

I am sure they will realise their mistake.

[Pieoftheday]

:lol:

I am sure they will realise their mistake.
Well I'm not going to spend it just incase :)

[Macca]

Maybe they have a new 'Brucie Bonus' policy?

[Pieoftheday]

Maybe they have a new 'Brucie Bonus' policy?

Well that would be nice:)

[Pieoftheday]

Roksan sent me a new Internal fuse but that hasn't worked so they have arranged to collect the amp to assess and repair, can't fault their customer service

[CageyH]

Roksan sent me a new Internal fuse but that hasn't worked so they have arranged to collect the amp to assess and repair, can't fault their customer service

Good news - so far. :thumbsup:

I hope it is an easy fix for them, and not assessed as being caused by user error.

Out of interest, did eBay take their money back?

[Pieoftheday]

Good news - so far. :thumbsup:

I hope it is an easy fix for them, and not assessed as being caused by user error.

Out of interest, did eBay take their money back?
No, there's was an odd couple of days showing ins and outs but the case is closed and I'm up £455 , ?

[Lawrence001]

I'd give it another week or so to settle and see if they take the money back, it sounds like the payment for the amp was already processing and wasn't reversed in time. I wouldn't necessarily contact them to ask about it though!

[Pieoftheday]

I'd give it another week or so to settle and see if they take the money back, it sounds like the payment for the amp was already processing and wasn't reversed in time. I wouldn't necessarily contact them to ask about it though!

They've been in touch today wanting their money back, I've tried to pay it back but they say my bank account which I've used for years is Invalid

[Lawrence001]

As in eBay not the buyer? You shouldn't have to (ie mustn't) deal with the buyer at all now.

[Pieoftheday]

As in eBay not the buyer? You shouldn't have to (ie mustn't) deal with the buyer at all now.

Yeah I meant ebay, I paid with a credit card yesterday but this morning ebay are threatening debt collectors!!

[CageyH]

Yeah I meant ebay, I paid with a credit card yesterday but this morning ebay are threatening debt collectors!!

Nice….

[Pieoftheday]

Nice….

Isn't it:) I doubt I'll be selling on there again

[Pigmy Pony]

Isn't it:) I doubt I'll be selling on there again

Any thoughts where you would go to in future for selling? I see that "Hifi Choice" has a couple of pages of classifieds at the back - buying/selling the old fashioned way! Free of charge too :)

[Pieoftheday]

Any thoughts where you would go to in future for selling? I see that "Hifi Choice" has a couple of pages of classifieds at the back - buying/selling the old fashioned way! Free of charge too :)

I'd use private exhibitions on here for hifi related items

[Pigmy Pony]

I'd use private exhibitions on here for hifi related items

Well that is a given, though I have in the past had to rely on the kindness of fellow members to do the posting pics thing... But it doesn't hurt to cast your net a bit wider too, I just wondered what the alternatives to Ebay would be.

[CageyH]

I sold a bit of HiFi on eBay, and everything went well, except eBay kept my money for two months, as I was a “new” vendor.
That is the last time I sell through there.

[Macca]

I've been on eBay more than twenty years and have never considered using it to sell stuff because there's no protection for sellers.

It's okay if you are a professional selling a lot of items and you can make provision for the inevitable losses as a fact of doing business there. But for just selling the occasional high value item? Not a chance. You're entirely dependent on finding an honest buyer.

[Pieoftheday]

I've sold lots on eBay overthe years with very few issues but this has put me right off

[Pieoftheday]

Well that is a given, though I have in the past had to rely on the kindness of fellow members to do the posting pics thing... But it doesn't hurt to cast your net a bit wider too, I just wondered what the alternatives to Ebay would be.
Amazon? I've never done it but I'm sure private sellers can sell on there?

[mikeyb]

My dad used to sell books via Amazon but he gave up when they dictated the postage costs which left you out of pocket as they always set it way too low compared to the actual cost at the post office.

That was a few years ago so it might have changed since then.

[Pieoftheday]

My dad used to sell books via Amazon but he gave up when they dictated the postage costs which left you out of pocket as they always set it way too low compared to the actual cost at the post office.

That was a few years ago so it might have changed since then.

Probably got worse, good to know, ta

[Barry]

I used to buy virtually everything from Amazon, apart from what I could obtain from a supermarket.

But of late I have become suspicious and hesitant: their prices are not the cheapest; postage costs are high, and worse of all if you don't explicitly state you do not want to join the Amazon Prime scheme, Amazon will assume that you do. And the only way to have your 'membership' removed is to call them on the phone! Sneaky buggers.

Shame as it was convenient for many items. So now I tend to buy from sellers who trade on eBay.

[Pigmy Pony]

We have (or rather Anita has) Amazon Prime, which for about 8 quid a month gets us a fairly crappy TV streaming service (apart from "Clarkson's Farm" which i quite like), a not-much-better music streaming service, and free delivery on stuff. Almost every day something arrives in an oversize Amazon box, and I never have any idea what these items are unless I ask, which I rarely do. It's Anita's thing.

I only ever order CDs or tools online, and always via Ebay sellers.

[Macca]

I have Prime for a fair few years now, pays for itself. Agree that they aren't the cheapest but I don't mind paying a bit extra for the convenience of not having to trek round shops or trawl the internet.

'Clarkson Farm' is worth the subscription alone. You can also watch the two episodes of 'The Professionals' that they don't show on telly.

[Wakefield Turntables]

I still use Ebay to buy things. Never sell on ebay now, I used to have a small business buying and selling stuff and used to make some money but slowly, slowly, ebay got greedier and greedier and more controlling, a lot like a dictator. This is when I started to have a love/hate relationship with ebay. I would prefer to buy just from hifi forums and TBH I have bought some great stuff and the people are in 95% of the time great to deal with, sometimes you make a friendship. But, forums are limited and you can spend years waiting for the special piece of kit you've always wanted. Ebay to some extent is a solution to this problem, but you do sometimes have to put up with a lot of shit that goes with it.

[Barry]

I have never sold on eBay, but must have bought several thousand pounds worth of gear from there. The only time there have been problems is when the items has come from abroad, and there have been delivery delays (customs, delivery in two packages, etc.).

I used to bid in the early days, but now I tend to 'buy it now', if I'm happy with the price.

[Wakefield Turntables]

I've had two "episodes" from ebay sellers. Hi-Fi emporium being one of them, I nearly recently bought a Long Dog PSU for the 401. Two weeks passed and nothing. A couple of gentle prods revealed that the item was still on loan to a customer and I'd get the PSU when the customer returned it, this was despite paying for the item straight away :steam:. Second problem occured with I bought a Miyijima MONO cart for a four figure sum, the seller remains forgotton in the mists of time. The cart has a claimed 12 month guarantee, all ok I thought until I realised it was the dealers guarantee and not miyajima . Yep, first thing goes wrong with the cart and the dealer claims no responsibility. I got lucky and to the credit of the dealers did get a full refund but that's not the point, why be so shadey in the first place?

[Barry]

I regard Hi-Fi Emporium with suspicion. I too have bought from them, and have not been satisfied with the description of the goods (it was not accurate, and the difference could not be discerned from the images), or with their attitude when you speak to them.

[Pigmy Pony]

Same here, I've never sold on Ebay. And usually 'Buy it now' - I don't care for the competitive nature of bidding, where success is dependent upon a degree of skill. I believe there is some gadget available which will give you a last-minute advantage by automatically outbidding the competition, but I can't be arsed with all that nonsense. I'll just put in my maximum amount and then leave it alone. Unsurprisingly I seldom win.

If I want something and I'm happy with the asking price I just buy it. Simple as that.

[Barry]

Further to the above - the best and most satisfying purchases have been from Members here. True, if you want something pretty rare, it is unlikely to come up for sale, but I have bought some fairly exotic stuff in the past three or four years from AoS. :)

[Macca]

I'd also rather buy on a forum but most recently bought a Sony digital pre-amp on eBay as there's no chance of anyone on a forum ever having one for sale. As it happened the sale was fuss free.

I don't mind bidding if I really want it, usually I wait to the last minute. The problem is I will make a 'serious' mental note to go back on the listing five minutes or so from the end time, but then it goes out my head and I only remember about two hours after the finish.

I won't bid early as it's usually a waste of time, muppets immediately outbid you and then they drop out way before the end, way before the thing reaches a realistic selling price. I mean you're not going to get a DCS with a cheeky forty quid bid, so why bother at all?

[Pigmy Pony]

I don't mind bidding if I really want it, usually I wait to the last minute. The problem is I will make a 'serious' mental note to go back on the listing five minutes or so from the end time, but then it goes out my head and I only remember about two hours after the finish.



This is similar to when me and thee go to WAM shows and forget about the raffles and charity auctions there until after they're finished. There seems to be a common denominator here, but I won't mention any names :ner:

[Macca]

This is similar to when me and thee go to WAM shows and forget about the raffles and charity auctions there until after they're finished. There seems to be a common denominator here, but I won't mention any names :ner:

At work I have to write everything down or I would have been sacked a long time back.

I told my boss that but he thinks I'm joking.

[Pigmy Pony]

At work I have to write everything down or I would have been sacked a long time back.

I told my boss that but he thinks I'm joking.

Did he not twig when you failed to turn up for that meeting to discuss your future :D

[Barry]

I have to use a dairy to keep track of all appointments, both for myself and for my partner.

Everything goes in: dental appointments; insurance renewal; visa applications, and even car service and MOTs (once I missed it by a week! :doh: )

[mikeyb]

You'll be writing until the cows come home [emoji16]

[Macca]

Did he not twig when you failed to turn up for that meeting to discuss your future :D

lol - I would miss all the meetings if that thing did not pop up on the e-mail to remind me.

My old job it was rare there would be more than 1 meeting a month, this place there's a couple every day and that doesn't count the meetings that get cancelled because no-one has time to attend or it clashes with another meeting.

[Alex_UK]

You'll be writing until the cows come home [emoji16]

:lol:

[Pigmy Pony]

You'll be writing until the cows come home [emoji16]

:lol: I had a reply all lined up, but yours is so much butter, er sorry I mean better :) Really milking this one

[Macca]

When I worked for the phone company we had a 'Termination Diary' and I would often get e-mails asking me to put a number in the 'dairy'.

Was always tempted to e-mail back 'Unigate?'

[Pigmy Pony]

When I was doing work for a company I needed a diary to keep track of things, and when I left them last year I thought great, I don't need a diary any more. Wrong! I keep meaning to get a diary, but always forget whenever I'm near a stationers :doh:

[Lawrence001]

When I was doing work for a company I needed a diary to keep track of things, and when I left them last year I thought great, I don't need a diary any more. Wrong! I keep meaning to get a diary, but always forget whenever I'm near a stationers :doh:Sounds like a catch 22 situation to me. You need to make a note in your diary to buy a diary or you won't remember.

[CageyH]

:lol: I had a reply all lined up, but yours is so much butter, er sorry I mean better :) Really milking this one

What was the udder response? I have not herd it yet?

[Pigmy Pony]

What was the udder response? I have not herd it yet?

:lolsign: Ah Kevin, I remember you now, from over on AA :) I know my puns about milk pail by comparison.

[CageyH]

It is the best I could do on a cold morning. My wife told me it was friesian.
She asked me if I cud put the heating back on. I told her she should MOOve a bit more, but that seems to have been a miSTEAK.
I have been told to beHOOVE myself now.

[Pigmy Pony]

It is the best I could do on a cold morning. My wife told me it was friesian.
She asked me if I cud put the heating back on. I told her she should MOOve a bit more, but that seems to have been a miSTEAK.
I have been told to beHOOVE myself now.

When the steaks are high, you certainly don't mince your words :)

[Pieoftheday]

Repair completed, apparently there was an issue with a transformer,this been replaced under warranty aand relax:)

[Macca]

All's well that ends well.