Qobus query.

[Firebottle]

I have recently signed up to the free first month trial with Qobus.

Is it normal that any track choice is limited to play only for the first 30 seconds?

I'm using an Innous Zen mk2 for the streaming.

[struth]

sounds like your not signed in or the free month hasnt worked.. check your account

[mikeyb]

A lot of tracks are just 30s snippets as the track/album isn't available on Qobuz.

Does the Innuos show up as a player choice on the Qobuz web app?

As mentioned maybe not properly signed in, try reboot Innuos?

[struth]

i dont know for sure but if it plays to it it is ok. sounds like youve not got a active account hence the 30 sec bits. try signing out and in again ad check if account says you are in with a package.
mine says active plan, then studio as plan.

[Lawrence001]

With my old Zen I go into the LMS settings and the options link for the Qobuz add-in and put my Qobuz details in there. Not sure how it works with the Innuos software.

[Stratmangler]

Qobuz occasionally only allows a 30 second snippet of a song in MP3 when the artist/copyright owner withholds it from general streaming.
If it's happening all the time the chances are you're not logged in, and need to enter your account details into the server.

I know the Innuos Zen stuff is built on LMS, but beyond that I can't help you, as I've never played with one.
At a guess you'll need to enter device administration on the Zen box.
Does the Zen have monitor and mouse and keyboard ports?

[Firebottle]

Thanks Chris, the Zen used to be on LMS but they now have their own interface.

You can plug a monitor in but I wouldn't know how to enter the admin. I shall explore on Qobus a lot more this weekend and see whats what.

[Lawrence001]

Thanks Chris, the Zen used to be on LMS but they now have their own interface.

You can plug a monitor in but I wouldn't know how to enter the admin. I shall explore on Qobus a lot more this weekend and see whats what.There must be a web interface you can use on a browser on your device though where you put the login details?

[AJSki2fly]

I have recently signed up to the free first month trial with Qobus.

Is it normal that any track choice is limited to play only for the first 30 seconds?

I'm using an Innous Zen mk2 for the streaming.

Alan, I had the same recently, I had changed to DAC to the one in my Marantz CDP, and tried to play an album I had successfully done so previously. The Shpongle album was at 24/44.1 but I had Volumio set to upscale to 192, after 20-30 seconds it would move to the next track. I changed the setting to 96 and then it worked, 24/96 being the max 0f the Marantz DAC. The other DAC I had been using could cope with 24/192.

So maybe you have a similar issue.

[Lawrence001]

Alan, I had the same recently, I had changed to DAC to the one in my Marantz CDP, and tried to play an album I had successfully done so previously. The Shpongle album was at 24/44.1 but I had Volumio set to upscale to 192, after 20-30 seconds it would move to the next track. I changed the setting to 96 and then it worked, 24/96 being the max 0f the Marantz DAC. The other DAC I had been using could cope with 24/192.

So maybe you have a similar issue.I've heard about buffer issues in LMS causing streaming to skip to the next track. Higher res is more likely to cause a buffer "overrun" so if you can find a way to increase the buffer it might help.

[AJSki2fly]

I've heard about buffer issues in LMS causing streaming to skip to the next track. Higher res is more likely to cause a buffer "overrun" so if you can find a way to increase the buffer it might help.

Buffer is/was at 12mb, at the max setting in Volumio, as soon as I switched the upscaling back to 192 then the issue returned, I presume the DAC in the Marantz initially tried to process it but then stopped. I also have noticed having a "Very High" re-sampling rate can cause replay issues.

[Firebottle]

Thanks for all the replies chaps, I had a try this morning and ALL tracks, no matter what the bit rate, are truncated to 30 seconds.

I managed to get questions sent to Qobus on their main website but they aren't back online until Tuesday.

[Macca]

Stick with CD :D

[Lawrence001]

Thanks for all the replies chaps, I had a try this morning and ALL tracks, no matter what the bit rate, are truncated to 30 seconds.

I managed to get questions sent to Qobus on their main website but they aren't back online until Tuesday.How did you join the trial and how do you login to your account on the Zen?

[AJSki2fly]

Thanks for all the replies chaps, I had a try this morning and ALL tracks, no matter what the bit rate, are truncated to 30 seconds.

I managed to get questions sent to Qobus on their main website but they aren't back online until Tuesday.

Alan,

Can you see the Zen from a computer on your network? If you can have you tried opening Qobuz directly in a web browser at https://play.qobuz.com/
alternatively you can download the Qobuz application for Mac or Windows at https://www.qobuz.com/gb-en/discover/apps-partners.

You could try download the Qobuz app on mobile or tablet and login directly to that and try streaming on that device, if that works then it should work on the Zen. I found a another support thread with a chap with the same issue in Roon/Qubuz and I think they advised the same, to try another device and once working go to Roon/Qobuz and reset by login out and then back in.

If you have not done either give that a go and logon and see if you can then stream any tracks for more than 30 seconds.

Also did you follow this https://innuos.com/kb/connecting-your-qobuz-account-innuos-2-x/ and reboot the Zen and then try and logon to Qobuz again.

Hope that helps

[Firebottle]

Whay Hey

After going around and around in circles it seems my payment details were not going into the system.
Clearing the cookies on an old machine and going in that way has enabled the streaming service.

Now to try and tackle the other pressing problems..

[AJSki2fly]

Whay Hey

After going around and around in circles it seems my payment details were not going into the system.
Clearing the cookies on an old machine and going in that way has enabled the streaming service.

Now to try and tackle the other pressing problems..

Oh Dear, now you have posted that it reminded me of having the same issue, once sorted it worked. Sorry Alan I forgot, old git syndrome I think:eek::doh:

[ianlenco]

That's good news, glad you got it sorted Alan.

[Lawrence001]

Now to try and tackle the other pressing problems..

You mean global warming, Ukraine and the cost of living crisis?