Amazon Prime delivery times

[willbewill]

Does anyone else have issues with Amazon Prime delivery times?

I've had a few occasions (and online chats over them with Amazon) where I have ordered and item it states it will be delivered next day, only to find that as soon as it's ordered the delivery time jumps on by a couple of days. The latest being the "only on vinyl" LP by Seasick Steve which I pre-ordered from Amazon on 17 June and was eagerly expecting it yesterday 23 Sept (its release date) only to be told it will arrive on 27th! And looking at the live listing for the item on Amazon it says that if I ordered a copy today I would receive it tomorrow.

[struth]

ive had that happen too... there can be various reasons i guess. ive stopped buying stuff that has a waiting time as its often not the best way

[Macca]

Yes I've noticed it too. I think it started with the first covid lockdown.

before that next day pretty much always meant next day.

[Sherwood]

I have had multiple problems with Amazon Prime deliveries. Late deliveries, damaged items. Packages thrown over my back garden (2m high fence) onto concrete paving tiles when (due to my disability) I could not reach the front door within 30 secs.

After repeated complaints with no improvement, I cancelled my Prime account last month.

Since then, I am repeated nagged to rejoin and the delivery delays have worsened. Could this possibility be a nasty incentive to rejoin. Items that I could have delivered next day with Prime are sometimes taking weeks to arrive, with repeated delay notifications.

I hate Amazon more and more each day.

[Macca]

I don't use them as much as I used to but still maybe once a month or so and only for stuff I can't get from local businesses.

I ordered a frying pan, did not show up but showed as delivered. Contacted Amazon and they refunded me right away, no quibbles or arguing the toss. Then I found the pan in the recycling bin of the house next door (no-one lives there).

I contacted them again and told them I'd now found it and to charge me.

Was impressed that they did not mess me about with the refund so I stick with them for now.

[struth]

i get lots off them, for both me and son. i also get a monthly supply of stuff which was delivered bang on yesterday. most issues i find are stuff ive ordered that wont be available for say 3 weeks. then its 4; 5 etc. so i usually cancel and buy it elsewhere or occasionally amazon and get it next day. but normally most(98%+) is fine.
they keep asking me to take out a business account lol

[Swann36]

I’ve noticed and had the same issues and for what it’s worth there has been quite a few mentions on SHFs of the same thing in the US , where depending upon pre order price gtee considerations it seems others often cancel one and get it earlier , for myself a few days doesn’t really matter

[Sherwood]

Are you part Womble?


I don't use them as much as I used to but still maybe once a month or so and only for stuff I can't get from local businesses.

I ordered a frying pan, did not show up but showed as delivered. Contacted Amazon and they refunded me right away, no quibbles or arguing the toss. Then I found the pan in the recycling bin of the house next door (no-one lives there).

I contacted them again and told them I'd now found it and to charge me.

Was impressed that they did not mess me about with the refund so I stick with them for now.

[Macca]

Are you part Womble?

lol - I don't know why it occurred to me to look in there but I did. The bin itself is pristine, never been used.

[prestonchipfryer]

Have had two occasions when items have not turned up, complained and had instant refund, which I thought was very good. I contacted by email and asked for a telephone call from them, and after five minutes received a call and had my money back and an apology.

On another occasion an item arrived after 10 p.m. I contacted them in the same way, had a good moan, and the money was reimbursed to my account because the ''after 10 p.m. cut-off delivery time'' was breached.

No real complaints from me, as I do buy a lot of repeat stuff like kitchen rolls, soap and other household items, as it's chore going to the supermarkets, and also a great deal cheaper.

Perhaps the delivery drivers around this part of the country are better behaved as throwing stuff over walls and fences is very bad and is enough to put any one off.

[Filterlab]

I've never had any problems, however I've lived in either the KT or NR postcodes which are notoriously the best for deliveries (certainly from RM they are).

Been using Prime for years, mainly for business. I order around £30k worth of items a year and I can count the times on one hand when the deliveries were late.

[willbewill]

An update - received this email from Amazon and LP is out for delivery today (25/9) and a £5.00 credit so hat's off to them as it appears they do listen

Dear Customer,

Following our chat conversation,First, I am really sorry from the trouble that the situation may have caused to you.
As the information you have sent, I have well received and well noted the issue you have with the Order

Sometimes carrier accidentally scan a parcel as delivered when it's still on the way and sometimes the carrier might have scanned the other customer's parcel as delivered and updated on your tracking mistakenly or sometimes the carrier may accidentally scan the parcel as delivered while the item is still in transit.

In order to assist you better, I have asked the matter to be investigated with the carrier and ask them to locate your order and deliver it to you as soon as possible.

As the information from my side,the carrier is working on resolving the issue as fast as possible.

Indeed, an update from the carrier, they will find out the item as soon as possible but has given a maximum date until Tuesday,22 September 2022,

If you haven't received it by Tuesday,22 September 2022., please visit ‘Your Orders’ in Your Account or click https://www.amazon.co.uk/your-orders for refund options.
​
We ask that you wait until then to give time for the delivery station to investigate the delivery.

We take full responsibility if any item becomes lost during delivery and we'll be happy to refund if your order doesn't arrive.

If your order arrives in the meantime, you don't need to contact us.

Stay assured that I have forwarded the situation to the department in charge and I'll let the appropriate team know about this experience so that they can take action to ensure this won't happen again.

I understand the inconvenience this situation has caused and on this occasion, I'd like to give you £5.00 promotional credit as a goodwill gesture, for use towards your next Amazon.co.uk order.

Please note that this credit won't appear in the "View gift card balance" section of Your Account. When you place a qualifying order,
you should see the promotional funds listed in the order cost summary displayed at the checkout, just before you submit your order.

As long as the order qualifies, the promotional discount will be redeemed automatically.

Thank you for your cooperation and understanding.

We look forward to seeing you again soon.

Did I solve your problem?

[hifinutt]

use amazon prime a huge amount . normally ok but i do get a few issues sometimes ... like the bih honda lawnmower scheduled for delivery for 4 days and landed on my elderly Lady neighbours porch the next day !!! man i was not happy . but generally its a superb service