Zen update and app

[wee tee cee]

I have a mk2 innous zen.

My son let me know there was a software upgrade....took ages to install but got there.

Installed the new app on my tablet, its a helluva improvement over the orange crush app.

[Firebottle]

I also have the Mk2 and have been liking the new interface.

However I am now stuck in a 'too many redirects' loop and nothing I do seems to fix it.

Any ideas that I can try? Or anyone else?

[wee tee cee]

I have used the innous help line in the past.

The tech logged onto my machine and sorted the issue remotely.

Customer service was really good.

Might be worth a try...

[Firebottle]

Thanks for the suggestion, I am in contact with Innuos, they are really helpful.
However I use a Chromebook and they can't connect remotely to it.

[CageyH]

I also have the Mk2 and have been liking the new interface.

However I am now stuck in a 'too many redirects' loop and nothing I do seems to fix it.

Any ideas that I can try? Or anyone else?

Try this - https://blog.hubspot.com/website/too-many-redirects

[Ali Tait]

Hope you sort it Alan. My Lumin D2 bricked itself during an update. Had to go back to them for a new board. No quibbles though and all done fairly quickly, and it's been fine ever since.

[Firebottle]

I've tried absolutely everything Kevin, just gone through what you suggested, still 'could not connect to server'.

I think the loop is in the Zen itself and I have no access. Frustrating!

[Lawrence001]

I fixed my earlier Zen by resetting the root password first not sure it would work with the latest software though. You might end up doing more harm than good unless you're a Linux wizard.

[Firebottle]

No wizard here on software unfortunately.
Don't have any way of getting in to the OS.

[Lawrence001]

I'm not advising it but I plugged mine into the TV with HDMI and a keyboard and went into the options at boot up. I'm not sure what you could do to fix it once you've changed the password mind you, I repointed the site used to get album info.

[mikeyb]

Safest option is to contact Innuos so they can look at it remotely [emoji6]

[Firebottle]

See post #4.

[mikeyb]

See post #4.Doh!

[AJSki2fly]

Thanks for the suggestion, I am in contact with Innuos, they are really helpful.
However I use a Chromebook and they can't connect remotely to it.

Hi Alan,

Maybe a silly question, but have you tried removing the software on the Chromebook that you use to connect to the Innous Zen and then re-installing and setting it up from scratch again. Sorry I am not familiar with the Innous inferface, if you haven't done so it might work.