stolzy
20-10-2021, 13:46
The Tidal has been working just fine on my Cadence/Cyrus XA for a couple of years, but just recently it's greyed out on the app and isn't available on the XA front panel either.
Further investigation reveals that Cyrus have stopped supporting Tidal. On the Cyrus Cadence FAQ (https://www.cyrusaudio.com/support/faqs/cadence/) I was astonished to read:
Q. Has Cadence stopped working with the Tidal streaming service?
A. Unfortunately, yes, due to an ongoing problem of piracy via streaming services, the record industry has forced through a fundamental change to the protocol that Tidal uses to authorise logins to their service. Cyrus has looked into this change in detail, and unfortunately the work required to update the Cadence app in line with these updates was not viable, so we have had to take the difficult decision to confirm that the Cadence app will not work with Tidal going forward.
We completely understand that this may cause issues for a number of our customers, but we have some recommended third party apps that customers can use instead of Cadence to continue to enable them to stream music from their Tidal Account to their Cyrus streamer.
I contacted my retailer who investigated and, under a little pressure, agreed to give me a full refund, even though I'd have the device to two years.
Seems like a pretty shoddy way for Cyrus to behave. Bizarrely the Cyrus website still lists the Cyrus Stream XA (https://www.cyrusaudio.com/products/stream-xa/) as supporting Tidal!
Further investigation reveals that Cyrus have stopped supporting Tidal. On the Cyrus Cadence FAQ (https://www.cyrusaudio.com/support/faqs/cadence/) I was astonished to read:
Q. Has Cadence stopped working with the Tidal streaming service?
A. Unfortunately, yes, due to an ongoing problem of piracy via streaming services, the record industry has forced through a fundamental change to the protocol that Tidal uses to authorise logins to their service. Cyrus has looked into this change in detail, and unfortunately the work required to update the Cadence app in line with these updates was not viable, so we have had to take the difficult decision to confirm that the Cadence app will not work with Tidal going forward.
We completely understand that this may cause issues for a number of our customers, but we have some recommended third party apps that customers can use instead of Cadence to continue to enable them to stream music from their Tidal Account to their Cyrus streamer.
I contacted my retailer who investigated and, under a little pressure, agreed to give me a full refund, even though I'd have the device to two years.
Seems like a pretty shoddy way for Cyrus to behave. Bizarrely the Cyrus website still lists the Cyrus Stream XA (https://www.cyrusaudio.com/products/stream-xa/) as supporting Tidal!